Operations Manager – Specialty Dessert Café

Restaurant Zone Recruiting; Rockville (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A café management company in Rockville, Maryland, seeks an Operating Manager to oversee a high-volume Asian dessert café. The role involves managing daily operations, leading and training the staff, maintaining service efficiency, and ensuring exceptional guest experiences. Ideal candidates will have 2–3+ years of management experience in related fields, strong leadership skills, and the ability to thrive in fast-paced settings. This is a critical role in achieving financial and service goals.

Qualifications

• 2–3+ years of management experience in café, dessert, QSR, or retail.
• Strong leadership, organization, and communication skills required.
• Experience with inventory management, scheduling, and basics of P&L.

Responsibilities

• Oversee all FOH/BOH operations and ensure efficient service.
• Lead, train, and schedule staff; drive team performance.
• Maintain product quality, consistency, and brand standards.

Skills

Leadership

Organization

Communication

Job description

We are hiring an Operating Manager to lead a high-volume Asian dessert café concept known for fresh desserts, pastries, smoothies, boba milk teas, and fruit teas. This role oversees daily operations, team leadership, and guest experience for both dine-in and take-out service.

Key Responsibilities

• Oversee all FOH/BOH operations and ensure efficient service
• Lead, train, and schedule staff; drive team performance
• Maintain product quality, consistency, and brand standards
• Manage inventory, ordering, cash handling, and reporting
• Control labor and food costs to meet financial goals
• Ensure health, safety, and sanitation compliance
• Deliver strong guest experience and resolve issues promptly

Qualifications

• 2–3+ years of management experience in café, dessert, QSR, or retail
• Strong leadership, organization, and communication skills
• Experience with inventory, scheduling, and P&L basics
• Ability to perform in a fast-paced environment
• Streamlined operations (no grills, fryers, or ovens)