General Manager

SERVE Hospitality Group; Westland (MI); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with 4% company match

Flexible scheduling

Job summary

Tropical Smoothie Cafe, operated by SERVE Hospitality Group, seeks an experienced General Manager in Michigan to lead daily operations, develop talent, and drive strong financial results.

You will cultivate an exceptional guest experience, uphold high standards, and oversee budgeting, staffing, and service quality at the Westland location.

Qualifications

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license and authorization to work in the U.S.

Responsibilities

• Lead, coach, and inspire a team of 15–25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.
• Oversee daily cafe operations to ensure high‑quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Manage budgets, labor and food costs, and drive profitability.

Skills

Leadership

Team development

Communication

Problem solving

Scheduling & staffing

Education

ServSafe Manager Certification

Job description

About the Role

Tropical Smoothie Cafe is seeking an experienced and high‑energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards.

Why Join Us?

• Competitive salary of $55,000 - $58,000 annually, plus a performance‑driven bonus of up to 1% of store sales (average $10,000)
• Work‑life balance with flexible scheduling, a five‑day workweek, and consistent closing times (9 pm).
• Clean, healthy environment- no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Back‑office support with recruiting, payroll, and administrative assistance.
• SERVE benefits package including medical, dental, and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements).

Key Responsibilitie** s:

Leadership & Team Development

• Lead, coach, and inspire a team of 15 – 25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.

Operations & Guest Experience

• Oversee daily cafe operations to ensure consistent, high‑quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Ensure adherence to brand standards and safety/health compliance.

Financial & Performance Management

• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.
• Achieve or exceed internal audit and health inspection standards.

Inventory & Vendor Management

• Oversee ordering, inventory levels, and vendor relationships.
• Ensure proper food handling, storage, and product rotation.

Our Ideal Candidate :

Required Qualifications:

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license and authorization to work in the U.S.

Preferred Qualifications:

• ServSafe Manager Certification.
• Experience managing fast‑casual or multi‑unit restaurant teams.

Physical Requirements:

• Ability to stand or walk for extended periods.
• Ability to lift up to 30 lbs.
• Approximately 50 hours per week of onsite work.

_ SERVE Hospitality Group is an Equal Opportunity Employer. _