Operations Manager, Soft Services

Ainsworth Inc; Franklin (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental benefits

Vacation

Job summary

GDI Ainsworth is seeking a dynamic facilities leader to oversee Soft Services and third‑party providers across an assigned region. You will lead technicians and coordinators to deliver janitorial, MAC, event support, landscaping, pest control, waste management, mailroom, and laundry services for a premier automotive client.

The role emphasizes operational leadership, safety, and continuous improvement, with responsibilities spanning service delivery, budgeting, and client engagement.

Qualifications

• 5+ years of direct IFM leadership or a bachelor’s degree in hospitality/management with 3+ years of leadership
• Experience operating within CMMS platforms (eMaint, Maximo)
• Strong detail orientation and ability to meet deadlines and deliver outcomes
• Experience with continuous improvement methodologies (Lean Six Sigma)
• Strong written and verbal communication across all organizational levels
• Ability to produce and communicate detailed reports
• English fluency required; bilingual (Spanish/French) is a plus

Responsibilities

• Oversee Soft Services operations including janitorial, MAC, event coordination, landscaping, pest control, waste management, mailroom and laundry
• Interface with customers to ensure workflow and timely service outcomes
• Conduct quality assurance inspections and follow-ups across facility services
• Maintain accurate work records and documentation
• Lead incident investigations and track corrective actions
• Support monthly/quarterly/annual performance reporting
• Participate in budget development and identify cost-saving opportunities
• Ensure compliance with health, safety, and environmental regulations

Skills

Facilities leadership

Communication skills

Problem solving

Lean Six Sigma

Education

Bachelor's degree in hospitality or management

Tools

eMaint CMMS

Maximo CMMS

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

The GDI Ainsworth family is seeking a dynamic leader to oversee Facilities Soft Services and third-party providers across an assigned region. Reporting to the Regional General Manager, this role leads technicians and coordinators to deliver services including janitorial, event support, landscaping, pest control, waste management, mailroom, laundry, and MAC services for a premier automotive client. The ideal candidate brings strong facilities management, operational leadership, and HES expertise, with a focus on service excellence, safety, efficiency, and continuous improvement.

Key Responsibilities:

• Service Delivery & Operational Excellence
• Oversee the execution of Soft Services operations, ensuring high-quality service delivery across janitorial, MAC, event coordination, landscaping, pest control, waste management, mailroom operations, and laundry services.
• Interface with customers to ensure workflow completion and timely service outcomes.
• Conduct quality assurance inspections and follow-ups across all facility services, including those beyond the primary scope of responsibility.
• Ensure work records are accurate, up-to-date, and properly documented.
• Lead event and incident investigations (e.g., Root Cause and Corrective Action) and track resolution of corrective actions within the portfolio.
• Support monthly, quarterly, and annual performance reporting based on Quality Control Plan measures.
• Financial & Operational Strategy
• Participate in the development of operating and capital expense budgets for assigned portfolios.
• Identify cost‑saving opportunities and implement innovative strategies to improve operational efficiencies.
• Investigate and implement new technology or process enhancements to improve service delivery.
• Compliance & Safety Leadership
• Ensure compliance with health, safety, and environmental regulations at all levels, including adherence to GDI/Ainsworth, client, and jurisdictional (AHJ) requirements.
• Champion a safety-first culture, promoting compliance with HES standards across all operations.
• Provide guidance and oversight to maintain a positive, compliant, and risk‑free work environment.
• Team Leadership & Stakeholder Engagement
• Lead a team of technicians, event coordinators, and third‑party service providers, fostering strong employee engagement and professional development.
• Facilitate cross-functional collaboration with internal teams and external partners to ensure seamless service execution.
• Participate in client performance reviews (e.g., Monthly Business Reviews, Quarterly Business Reviews) and ensure alignment with client expectations.
• Maintain a positive and productive work environment that enables strong employee retention and service excellence.

Qualifications:

• 5+ years of direct IFM leadership (e.g., Janitorial Manager, Operations Manager) or a bachelor’s degree in hospitality or management with at least 3 years of direct operational leadership experience.
• Experience operating within workflow systems, particularly CMMS platforms (e.g., eMaint, Maximo).
• Strong attention to detail with the ability to efficiently meet deadlines and project outcomes.
• Ability to follow prescribed plans and provide constructive feedback when objectives cannot be met.
• Experience with continuous improvement methodologies (e.g., Lean Six Sigma).
• Strong oral and written communication skills, with the ability to communicate effectively at all levels of the organization.
• Excellent analytical and problem‑solving skills, particularly in conducting incident investigations and risk mitigation.
• Ability to produce and communicate detailed reports.
• Fluency in English is required, with bilingual proficiency (Spanish/French) being an asset.

Why work at GDI Ainsworth?

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.