Social Commerce Planning & Operations Manager

AMOREPACIFIC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

AMOREPACIFIC, US, INC is seeking a highly organized Commerce Account Manager to support TikTok Shop operations from New York. Hybrid role requiring NY residency, focusing on product listings, PDPs, sales monitoring, inventory health, and order fulfillment in a fast-paced environment.

You will partner with cross-functional teams to launch promotions, analyze performance, manage invoices, and ensure a top‑notch customer experience.

Qualifications

• Bachelor’s degree in Business, Marketing, Ecommerce, Supply Chain, or a related field.
• 3–5 years of commerce account management experience.
• Experience managing Product Detail Pages (PDPs) and online merchandising.
• Experience preparing weekly sales reporting and business performance analysis.
• Strong inventory management and forecasting experience.
• Experience with ecommerce fulfillment, shipping, and supply chain operations.
• Experience processing invoices and maintaining operational documentation.
• Experience supporting ecommerce customer service orders and shipments.

Responsibilities

• Manage day-to-day operations across TikTok Shop accounts.
• Maintain product information, pricing, imagery, and merchandising.
• Set up PDPs for launches, promos, and campaigns.
• Coordinate product launches and assortment updates across commerce channels.
• Review weekly sales reports and dashboards.
• Monitor KPIs including revenue, conversion rate, AOV, inventory levels and sell‑through.
• Identify opportunities to improve sales performance and operational efficiency.
• Collaborate with internal teams to resolve fulfillment challenges.

Skills

Analytical skills

Advanced Excel

Google Sheets

Education

Bachelor's degree

Tools

PDP management systems

Job description

Job Summary

Hybrid - New York, NY - Must be based in NY.

We are seeking a highly organized, detail‑oriented Commerce Account Manager to support the day‑to‑day operations of our Social Commerce business. This role is responsible for managing product listings, maintaining accurate product detail pages (PDPs), monitoring sales performance, overseeing inventory health, coordinating order fulfillment, and ensuring an exceptional customer experience. The ideal candidate has 3–5 years of experience in ecommerce account management, preferably within the beauty or personal care industry, and thrives in a fast‑paced, cross‑functional environment.

Ecommerce Account Management

• Manage the day‑to‑day operations across a number of TikTok Shop accounts.
• Maintain accurate product information, pricing, imagery, content, and merchandising.
• Set up and manage Product Detail Pages (PDPs) for new launches, promotions, and seasonal campaigns.
• Coordinate product launches and assortment updates across commerce channels.

Sales Reporting & Business Analysis

• Review weekly sales reports and performance dashboards.
• Analyze sales trends, promotional performance, and product performance.
• Monitor KPIs including revenue, conversion rate, average order value (AOV), inventory levels, and sell‑through.
• Identify opportunities to improve sales performance and operational efficiency.

Inventory Management & Forecasting

• Monitor inventory levels across TikTok Shop channels and warehouses.
• Partner with Supply Chain and Operations teams to maintain healthy inventory levels.
• Assist with demand planning and inventory forecasting based on sales trends, promotions, and product launches.
• Help prevent stockouts and overstocks through proactive inventory management.

Shipping & Supply Chain Coordination

• Coordinate with warehouse, fulfillment, and logistics partners to ensure timely order processing and shipment.
• Assist with shipment tracking, delivery issues, and operational troubleshooting.
• Support shipping optimization initiatives to improve customer experience and operational efficiency.
• Partner with internal teams to resolve fulfillment challenges.

Customer Service & Order Support

• Manage customer inquiries related to shipments, order status, delivery issues, returns, and replacements.
• Work cross‑functionally with customer service and fulfillment teams to resolve escalated issues promptly.
• Process and reconcile invoices from vendors, fulfillment partners, and service providers.
• Maintain accurate records and reporting.

Cross‑Functional Collaboration

• Partner closely with internal teams to execute daily business.
• Support promotional planning and product launches.
• Ensure operational readiness for new brand launches, major sales events, and seasonal campaigns.

Required: Key Experience and Skills

• Bachelor’s degree in Business, Marketing, Ecommerce, Supply Chain, or a related field preferred.
• 3–5 years of commerce account management experience.
• Experience managing Product Detail Pages (PDPs) and online merchandising.
• Experience preparing weekly sales reporting and business performance analysis.
• Strong inventory management and inventory forecasting experience.
• Working knowledge of ecommerce fulfillment, shipping, and supply chain operations.
• Experience processing invoices and maintaining operational documentation.
• Experience supporting customer service related to ecommerce orders and shipments.
• Strong analytical and problem‑solving skills.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, reporting) and Google Sheets.
• Excellent communication and cross‑functional collaboration skills.

Preferred

• Beauty, skincare, cosmetics, or personal care industry experience.
• Experience with social commerce platforms, including TikTok Shop.
• Experience working with Affiliate marketing, sampling, and Creator commerce programs.
• Experience with inventory planning and order management systems.
• Experience using ecommerce analytics and reporting tools.

AMOREPACIFIC, US, INC is an equal opportunity and affirmative action employer. We actively seek to maintain a diverse workforce and recruit qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or veteran status.