Operations Manager - SM Tire

Santamariacemetery; Santa Maria (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

6 paid holidays annually

Paid vacation after 6 months

Sick time (40 hours CA)

401(K) with company match

Medical, dental, vision insurance

Life insurance

Job summary

SM Tire seeks an experienced Operations Leader to oversee daily activities across all CA Central Coast locations, ensuring quality and efficiency. You will implement policies, monitor performance, and travel regularly to maintain standards.

The role requires at least 5 years of leadership in automotive or tire services, a related degree or equivalent experience, and strong communication and team-building skills. This full-time position includes a competitive salary and benefits.

Qualifications

• At least 5 years of operational leadership experience in automotive or tire industries preferred.
• Bachelor's degree in Business Administration, Operations Management, or related field preferred; or equivalent experience considered.
• Proven success managing multiple locations and large teams.
• Strong leadership, time management, detail orientation, planning, and multitasking abilities.
• Excellent oral and written communication and interpersonal skills.

Responsibilities

• Oversee daily operations across all locations to ensure consistent service quality and productivity.
• Implement and maintain company policies, SOPs, and performance standards.
• Monitor workflow, facility organization, and customer service levels; travel between locations regularly.

Skills

Leadership

Communication

Time management

Problem solving

Customer service

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Scheduling software

MS Office

Job description

Company Profile:

SM Tire, founded in 1946, has delivered tire and automotive services to the CA Central Coast region since. Our multi-location business has always focused on building strong customer relationships and providing the highest quality of workmanship on each and every vehicle we service. In addition, we operate a dedicated Bandag Retread plant in Santa Maria, CA, providing factory-quality tire retreading, together with 24/7 mobile commercial road services.

Job Summary:

Operational Oversight:

Oversee daily operations throughout all locations, to ensure consistent service quality and productivity;

Implement and maintain company policies, standard operating procedures and performance standards;

Monitor workflow, facility organization and customer service levels, to optimize operations;

Travel between all locations regularly to ensure operational excellence.

Staff Leadership & Development:

Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture;

Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities;

Ensure adherence to labor laws, scheduling and staffing requirements.

Customer Service & Quality Assurance:

Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions;

Enforce quality control measures for parts, installation, repairs, follow-up and related services;

Monitor customer feedback and implement improvements to enhance overall customer experience.

Financial & Inventory Management:

Manage budgets, cost controls and profitability targets for each location;

Analyze financial performance and identify areas for improvement or cost savings;

Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste.

Safety & Compliance:

Ensure all locations comply with OSHA and environmental safety standards;

Maintain proper documentation for equipment maintenance, safety training and certifications;

Promote a culture of safety awareness and accountability.

Strategic & Continuous Improvement:

Identify opportunities for operational efficiency, process improvement and growth;

Collaborate with leadership to set performance goals, KPIs and strategic objectives;

Lead special projects / initiatives, to improve operational capabilities.

Qualifications:

At least 5 years of operational leadership experience, preferably within the automotive or tire industries;

Bachelor's degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered;

Proven, successful experience managing multiple locations and large teams;

Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills;

Exceptional oral and written communication and interpersonal skills;

Proficient with POS systems, scheduling software and the Microsoft Office suite of products;

Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems;

Ability to lift 40 pounds in weight

Possess a valid CA driver's license, with a clean and insurance driving record, with a copy of H6 driving record, required;

Ability to pass a drug test and pre-employment physical required.

Compensation:

$100K base salary for this full-time, exempt position.

Benefits:

6 paid public holidays annually;

Paid vacation which begins accruing after 6 months of employment;

40 hours of standard CA annual paid sick time, which begins accruing on start date;

401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment;

Medical, dental, vision insurance coverage offered for employee;

Life insurance.

Working Hours:

8:00AM - 6:00PM, Monday - Friday, with weekends, as necessary, for managerial oversight.

Location:

Santa Maria, CA; travel between all facilities regularly