Automotive Retail Branch Manager

Santamariacemetery; Arroyo Grande (CA); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

401K with company match

Paid vacation

Paid holidays

Sick time

Insurance coverage

Job summary

Santamariacemetery in Arroyo Grande, CA seeks an Automotive Retail Branch Manager to direct daily store operations, drive sales, manage profitability, and lead staff with focus on exceptional customer service.

The role requires 3+ years of automotive retail management, strong leadership, and proficiency with POS systems, along with the ability to lift 50 pounds and pass pre-employment checks. Onsite, full-time position with competitive benefits.

Qualifications

• High school diploma; Associate’s Degree in a business-related discipline is a plus.
• At least 3 years of proven managerial experience within an automotive / tire retail environment.
• Experience with gross and net profits.
• Solid mathematical skills.
• Spanish speaking a plus.
• Computer literate; experience with POS applications and ability to learn new software.
• Excellent oral and written communication and interpersonal skills.
• Demonstrated leadership, time management, organizational, planning and multitasking abilities.
• Ability to lift 50 pounds; valid CA driver’s license with clean driving record; pre-employment drug test required.

Responsibilities

• Direct store operations daily and drive sales.
• Manage profitability and minimize losses.
• Oversee staff hiring, training, coaching, scheduling and discipline.
• Ensure OSHA safety compliance and safety best practices.
• Maintain inventory, ordering, and shrinkage controls.
• Ensure customer service and relationship-building with clients.
• Handle billing and daily banking tasks.
• Maintain a clean and presentable showroom, offices, and service bays.
• Coordinate with technicians; ensure work orders and vehicle maintenance records.

Skills

Leadership

Customer service

Communication

Team management

Time management

Problem-solving

Multitasking

Spanish

Education

High school diploma

Associate’s Degree in business

Tools

POS software

Microsoft Office

Job description

Company Profile

Multi-location automotive-related service, repair and parts facilities, along the CA Central Coast.

Job Summary

The Automotive Retail Branch Manager will direct the Arroyo Grande retail store operations on a daily basis, drive sales, manage profitability, minimize losses, manage the staff and provide exceptional customer service and value for long-customer relationships.

Duties / Responsibilities

General Duties

• Ensure store showroom, office, bathrooms and service bays are clean and presentable at all times;
• Schedule routine maintenance for worksite equipment;
• Ensure all worksite equipment is fully functional and operating effectively at all times;
• Maintain tight controls on inventory; ensure losses are recorded and provide strict oversight to prevent theft;
• Oversee stock levels, parts ordering, shipping/receiving; recommend ordering when levels decrease;
• Organize and clean inventory warehouse and maintain it in an orderly manner;
• Ensure all products taken out of the store are accompanied by an electronic work order;
• Ensure adherence to company handbook, sales, service, company operational policies, safety regulations (OSHA procedures and processes and environmental standards;
• Other duties as required.

Customer Relations

• Manage customer tire installations, repairs and services and ensure all are completed promptly and safely;
• Communicate clearly to customers including estimated time of completion and any issues that may arise;
• Provide exceptional customer service at all times.

Staff Management

• Assist with hiring, training, coaching, mentoring, terminating and providing disciplinary actions for the staff within the branch;
• Set work schedules for staff; ensure that adequate staff coverage is determined at all times to properly service the customers throughout the day;
• Complete and submit in a timely manner, documentation for any injuries or accidents occurred onsite; lead investigation into the reasons for the accident/injury to determine if further coaching is necessary to avoid same action(s) going forward;
• Clearly communicate expectations with the Technicians frequently and professionally;
• Ensure Technician labor billing is accurate and completed within internal billing parameters;
• Ensure Technicians complete work orders and vehicle maintenance inspection forms accurately;
• Ensure that Technicians are properly trained on tire, wheel and any other equipment/machinery, before being allowed to perform those duties;
• Provide continual oversight of the Technicians on duty and be ready to provide technical advice/oversight if necessary;
• Ensure Technicians complete work orders and vehicle maintenance inspection forms accurately;
• Continually ensure safety throughout the work areas and teach safe work habits and conditions to the Technicians and all staff;
• Ensure staff are taking required breaks and lunch at appropriates times, in relation to CA and federal laws.

Financial

• Ensure all customer billing invoices are complete and accurate;
• Ensure receipts, transfers, or product returns are approved and signed by the Branch Manager
• Prepare daily bank deposits and handle daily banking tasks.

Qualifications

• High school diploma; Associate’s Degree in a business-related discipline, a plus;
• At least 3 years of proven managerial experience within an automotive / tire retail environment;
• Experience and clear understanding of gross and net profits;
• Solid mathematical skills;
• Spanish speaker, a plus;
• Computer literate, experience with Point of Sale (POS) applications and ability to learn new software applications easily;
• Exceptional oral and written communication and interpersonal skills;
• Demonstrated leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills;
• Exceptional oral and written communication and interpersonal skills;
• Ability to lift 50 pounds in weight
• Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required;
• Ability to pass a drug test and pre-employment physical required.

Compensation

$72,000 base salary for this full-time, exempt position.

Benefits

• 6 paid public holidays annually;
• Paid vacation which begins accruing after 6 months of employment;
• 40 hours of standard CA annual paid sick time, which begins accruing on start date;
• 401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment;
• Medical, dental, vision and life insurance coverage offered for employee;

Working Hours

8:00AM – 6:00PM, Monday – Friday, with the addition of a Saturday schedule, in due course.

Location

Arroyo Grande, CA – onsite position