Operations Manager - Short Hills

Brobston Group; Short Hills (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Brobston Group is seeking an Operations Manager to oversee the boutique's day-to-day operations, ensure compliance, and drive operational excellence across staffing, financial processes, logistics, and inventory.

You will lead the operations team, partner with management on costs, audits, displays, and opening/closing procedures, and train staff while supporting regional and corporate teams.

Qualifications

• Bachelor's degree in a business-related field.
• Five to eight years of operations management experience in luxury retail, including experience leading leaders and managing direct reports.
• Strong computer skills, including Microsoft Office and Excel; SAP knowledge preferred.
• Excellent analytical, organizational, communication, and problem-solving skills with strong attention to detail.
• Availability to work retail hours, including evenings and weekends, and travel overnight as needed.

Responsibilities

• Ensure the team understands and follows Maison policies, procedures, security standards, and compliance requirements.
• Oversee product movement, inventory counts, transactional paperwork, boutique supplies, and client repair processes.
• Partner with boutique management on operating costs, audits, display maintenance, and efficient opening and closing procedures.
• Train, coach, and develop team members, communicate performance expectations, and promote an inclusive, collaborative environment.
• Collaborate with regional and corporate teams on operational tools, training, and best practices.

Skills

Operations management

Leadership

Excel

SAP knowledge

Communication skills

Education

Bachelor's degree in business

Tools

Microsoft Office

Excel

SAP

Job description

Summary

The Operations Manager oversees the boutique's day-to-day operational processes and supports its commercial success through compliance and operational excellence. The role manages and develops the Operations team while overseeing financial processes, logistics, inventory control, and implementation of policies and procedures.

Responsibilities

• Ensure the team understands and follows Maison policies, procedures, security standards, and compliance requirements.
• Oversee product movement, inventory counts, transactional paperwork, boutique supplies, and client repair processes.
• Partner with boutique management on operating costs, audits, display maintenance, and efficient opening and closing procedures.
• Train, coach, and develop team members, communicate performance expectations, and promote an inclusive, collaborative environment.
• Collaborate with regional and corporate teams on operational tools, training, and best practices.

Requirements

• Bachelor's degree in a business-related field.
• Five to eight years of operations management experience in luxury retail, including experience leading leaders and managing direct reports.
• Strong computer skills, including Microsoft Office and Excel; SAP knowledge preferred.
• Excellent analytical, organizational, communication, and problem-solving skills with strong attention to detail.
• Availability to work retail hours, including evenings and weekends, and travel overnight as needed.