Operations Manager/Shift Supervisor

Voa Gny; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Night/

Paid Birthday Holiday

Job summary

Jamaica Women’s Employment Shelter in Queens Village, NY, is seeking a Shift Supervisor/Operations Manager to facilitate daily shelter operations, including intake, bed assignments and case management, ensuring smooth service delivery.

You will work with DHS to maintain daily security and safety, supervise staff, and coordinate maintenance, cleaning, and fire safety, while managing community relations and coordinating with authorities. Comprehensive benefits are offered.

Qualifications

• High school diploma or GED preferred plus one year of relevant social service experience.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security and Fire Safety (F-80) obtained within 3 months of hire.

Responsibilities

• Supervise delivery of program services including intake, bed assignments, case management, distribution of client mail, lockers, meal cards and medication.
• Ensure optimal customer service is provided to clients.
• Ensure recreation activities are occurring.
• Ensure the facility is adequately staffed at all times.
• Work with DHS PD to ensure daily security and safety of the facility.
• Supervise facility maintenance, cleaning staff and fire safety.
• Manage community relations and communicate with authorities as needed.
• Perform related tasks as needed.

Skills

Interpersonal skills

Basic computer knowledge

Security certifications

Fire Safety certification

Education

High school diploma or GED

Security & Fire Safety certifications

Job description

Position: Shift Supervisor/Operations Manager

The Shift Supervisor is responsible for facilitating daily shelter operations. Jamaica Women’s Employment Shelter is a transitional shelter for women who are experiencing homelessness and are employed or deemed employable, and; referred by the New York City Department of Homeless Services (DHS).

Jamaica Women’s Employment Shelter is a transitional shelter for women who are experiencing homelessness and are employed or deemed employable, and; referred by the New York City Department of Homeless Services (DHS). To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location:

Queens Village, NY 11429

Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience working in a similar capacity in a social service setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Shift Supervisor/Operations Manager Principal Responsibilities:

• Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication
• Ensure optimal customer service is being provided to clients.
• Ensure recreation activities are occurring.
• Ensures the facility is adequately staffed at all times.
• Work with DHS PD to ensure the daily security and safety of the facility.
• Supervise facility maintenance, cleaning staff and fire safety
• Manage community relations and communicate with relevant authorities as needed.
• Perform related tasks as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!