Sr Manager, Los Angeles Service Ops

Otis Worldwide Corporation; Los Angeles (CA); On-site; USD 160,000 - 185,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

Paid vacation and holidays

Sick leave

Wellness programs

Life insurance

Disability coverage

Educational assistance

Job summary

Otis Elevator Company is seeking a Sr Manager for Los Angeles Service Ops to lead elevator maintenance, billable repair, and field service across the Los Angeles territory. In this highly visible role, you will develop an experienced operations team, coordinate field resources, and drive safe, responsive service.

Location: Los Angeles; salary range is $160,000 to $185,000 plus bonus. You will supervise service superintendents and field staff, and collaborate with Service Sales and branch

Qualifications

• Approximately 10 years of elevator industry experience in service, maintenance, repair, or related field operations.

Responsibilities

• Lead elevator service, maintenance, and billable repair operations across the Los Angeles territory.
• Coach and develop Service Superintendents and field staff.
• Coordinate labor resources, mechanic routes, scheduling, and field priorities.
• Oversee open orders, paid repairs and equipment upgrades.
• Balance service delivery, labor availability, safety, quality, and profitability.
• Partner with Service Sales and branch leadership to meet customer and business priorities.
• Communicate with customers in meetings and clearly explain technical details.
• Improve efficiency in workforce scheduling and field execution.
• Use Salesforce and other business systems to manage workload and monitor performance.
• Support field training, safety audits, jobsite inspections, and EH&S compliance.
• Provide technical and operational guidance for complex field situations.

Skills

Leadership

Workforce planning

Strategic thinking

Customer communication

Salesforce

Budgeting

Safety leadership

Executive presence

Tools

Salesforce

Job description

Job Summary

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is seeking an experienced Sr Manager, Los Angeles Service Ops to lead elevator maintenance, billable repair, and field service across the Los Angeles territory. In this highly visible role, you will develop an experienced operations team, coordinate field resources, and drive safe, responsive service. Location: 2701 Media Center Drive, Los Angeles, CA, 90065 USA.

Responsibilities

• Lead elevator service, maintenance, and billable repair operations across the Los Angeles territory.
• Manage, coach, and develop Service Superintendents and operations support employees.
• Coordinate labor resources, mechanic routes, scheduling, and field priorities.
• Oversee open order work, including paid repairs and equipment upgrades.
• Balance service delivery, labor availability, safety, quality, and profitability.
• Partner with Service Sales and branch leadership to meet customer and business priorities.
• Participate in customer meetings and clearly communicate technical and operational information.
• Improve efficiency across workforce scheduling, resource planning, customer response, and field execution.
• Use Salesforce and other business systems to manage workload and monitor performance.
• Support field training, safety audits, jobsite inspections, and environmental, health, and safety compliance.
• Provide technical and operational guidance for complex field situations.

Qualifications

• Approximately 10 years of elevator industry experience in service, maintenance, repair, field operations, or related assignments.
• Strong knowledge of elevator maintenance and billable repair operations.
• Hands-on field experience gained as an elevator mechanic, Service Superintendent, field leader, or operations manager.
• Experience leading Superintendents, mechanics, technicians, or other field-based employees.
• Ability to establish credibility with experienced technical teams and manage diverse working styles.
• Strong organizational, workforce planning, and time-management skills.
• A disciplined approach to execution, accountability, and continuous improvement.
• Ability to make timely decisions while balancing customer needs and business priorities.
• Strong customer-facing communication skills and professional executive presence.
• Sound business judgment with an understanding of labor management, service delivery, and profitability.
• Proficiency with Microsoft-based applications; experience with Salesforce or field-service management systems is beneficial.
• Commitment to safety, quality, customer satisfaction, and team development.

Work Authorization

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Salary Transparency

The salary range for this role is $160,000 to $185,000 plus bonus. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Company Overview

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.