Operations Manager - San Francisco

Picnic inc.; San Francisco (CA); On-site; USD 96,000 - 115,000; Full time

Job summary

Picnic inc. is seeking an Operations Manager to oversee courier operations in San Francisco. The role involves developing logistics strategies, managing teams, and ensuring timely deliveries. Ideal candidates will have extensive experience in operations or logistics within a fast-paced environment.

Benefits

Growth opportunities

Mission-driven team

Qualifications

• 3+ years of experience in management consulting or startup operations.
• Experience in logistics, last-mile delivery, or fleet operations preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Own and manage courier/logistics strategy.
• Hire, train, and manage a team of couriers.
• Build and optimize delivery routes for efficiency.

Skills

Analytical skills

Problem-solving

People management

Logistics experience

Job description

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About Picnic

Picnic is reinventing the way employees experience lunch at work. We partner with top local restaurants to deliver individually packed meals to offices — with no fees or tips. By grouping hundreds of orders together, we create a seamless, affordable, and joyful lunch experience for employees and employers alike.

About Picnic

Picnic is reinventing the way employees experience lunch at work. We partner with top local restaurants to deliver individually packed meals to offices — with no fees or tips. By grouping hundreds of orders together, we create a seamless, affordable, and joyful lunch experience for employees and employers alike.

About The Role

We’re looking for a Operations Manager to own the last-mile experience in your city. You’ll be responsible for the success of our courier operations — ensuring orders are delivered on time, drivers are trained and reliable, and customers have a consistent, high-quality experience every day.

This role is equal parts strategy and execution. You’ll design logistics systems, lead hiring and training efforts, and ensure every delivery runs like clockwork.

Responsibilities

• Own and manage the courier/logistics strategy in your city
• Hire, train, and manage a reliable team of couriers to handle daily deliveries
• Build and optimize delivery routes to ensure speed, accuracy, and efficiency
• Develop and manage courier payment models to balance cost and performance
• Ensure drivers are in Picnic uniform and represent the brand professionally
• Monitor on-time delivery performance and troubleshoot daily issues
• Collaborate with central ops, product, and customer support to continuously improve processes
• Track key metrics and report on courier performance, reliability, and satisfaction
  
  

Requirements

• 3+ years of experience in top-tier management consulting or in operations at a fast-growing startup
• Strong preference for candidates with logistics, last-mile delivery, or fleet operations experience
• Excellent analytical and problem-solving skills — you love building systems and fixing inefficiencies
• Strong people management skills — you're comfortable hiring, training, and leading teams
• Comfortable working in a fast-paced, hands-on environment
• Operationally scrappy — you’re not afraid to roll up your sleeves to get things done
  
  

Why Picnic

• Shape the operational backbone of a fast-growing startup
• Own your city’s success and see your work come to life daily
• Join a mission-driven team improving the workplace experience
• Room for growth

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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