Operations Manager - River Roast

Levy Restaurants; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Personal Leave

Job summary

Levy Restaurants in Chicago seeks an Operations Manager to oversee hospitality operations at River Roast. This role involves coordinating daily restaurant and event operations while ensuring exceptional guest service and operational excellence. Responsibilities include supervising team members, managing labor efficiencies, and maintaining compliance with safety standards.

The ideal candidate has strong leadership skills and a background in hospitality, with a commitment to fostering a productive team environment.

Qualifications

• Proven experience in hospitality operations management.
• Strong leadership skills in supervising team members.
• Ability to analyze operational performance metrics.

Responsibilities

• Oversee execution of hospitality operations at River Roast.
• Coordinate daily restaurant and event operations.
• Manage labor and operational efficiencies.

Skills

Guest service

Operational excellence

Compliance with safety standards

Leadership

Team management

Job description

Levy Sector

Salary: $60,000 - $70,000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Operations Manager will oversee the execution of hospitality operations at River Roast while supporting Levy’s commitment to exceptional guest service and operational excellence. This role will coordinate daily restaurant and event operations, supervise team members, manage labor and operational efficiencies, and partner with culinary and service leaders to ensure consistent execution. The Operations Manager will also support financial performance initiatives, maintain compliance with safety and sanitation standards, and foster a productive team environment.

Daily Tasks

• Monitor daily restaurant and event operations
• Supervise hourly and supervisory team members
• Review staffing levels and adjust schedules as needed
• Conduct pre-shift meetings with operational teams
• Resolve guest concerns and service escalations
• Ensure compliance with sanitation and safety standards
• Communicate operational updates to leadership teams

Overarching Tasks

• Develop operational processes that improve efficiency
• Support recruitment, onboarding, and employee development
• Analyze operational performance and labor metrics
• Collaborate with culinary and event teams on execution strategies
• Maintain compliance with company and regulatory standards
• Drive guest satisfaction and operational consistency
• Support financial and budgetary goals

Life at Levy

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the post, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.