Operations Manager

Compass Group USA; Brooklyn (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off by site/state

Personal Leave

Employee Discounts

Job summary

Levy is seeking an operations supervisor to oversee daily venue operations and service areas in a fast-paced setting. You will coordinate staffing, review event plans, and ensure adherence to safety and sanitation standards.

You will communicate priorities to supervisors and ensure seamless service across teams. The role requires supervising experience in hospitality or venue management, strong scheduling skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of experience supervising teams in fast-paced environments.
• Knowledge of scheduling, labor management, inventory, and standard operating procedures.
• Must comply with food safety and workplace safety requirements.

Responsibilities

• Oversees daily venue operations and assigned service areas.
• Coordinates staffing and team deployment based on business needs.
• Reviews event details, operating plans, and service requirements.
• Monitors setup, service execution, breakdown, and readiness.
• Ensures team members follow Levy service, safety, and sanitation standards.
• Communicates priorities to supervisors and hourly staff.
• Monitors inventory, equipment, supplies, and product availability.
• Resolves operational issues and escalates significant concerns to leadership.
• Partners with culinary and support departments to maintain efficiency.
• Completes required operational reports, inspections, and documentation.
• Supports hiring, onboarding, training, scheduling, and development of team members.
• Identifies opportunities to improve efficiency, service execution, and cost control.

Skills

Supervising Experience

MS Office Proficiency

Scheduling & Labor Management

Food Safety & Sanitation

Education

High school diploma (required)

Associate or Bachelor’s degree preferred

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

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Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Job Responsibilities

• Oversees daily venue operations and assigned service areas.
• Coordinates staffing and team deployment based on business needs.
• Reviews event details, operating plans, and service requirements.
• Monitors setup, service execution, breakdown, and operational readiness.
• Ensures team members follow Levy service, safety, and sanitation standards.
• Communicates operational priorities to supervisors and hourly team members.
• Monitors inventory, equipment, supplies, and product availability.
• Resolves operational issues and escalates significant concerns to senior leadership.
• Partners with culinary and support departments to maintain efficient service.
• Completes required operational reports, inspections, and documentation.
• Supports hiring, onboarding, training, scheduling, and development of team members.
• Identifies opportunities to improve efficiency, service execution, and cost control.

Job Requirements

• Previous experience in operations, hospitality, food service, or venue management.
• Experience supervising or managing team members in a fast-paced environment.
• Working knowledge of scheduling, labor management, inventory, and operational procedures.
• Ability to use Microsoft Office, including Word, Excel, and Outlook.
• Ability to work evenings, weekends, holidays, and event-based schedules as required.
• Ability to comply with applicable food safety, sanitation, and workplace safety requirements.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Nearest Major Market: Jackson Michigan

Nearest Secondary Market: Ann Arbor

Job Segment: Food Service, Chef, Culinary, Hospitality