General Manager

Levy Restaurants; Boston (MA); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Employee Assistance Program

Job summary

Levy Restaurants is seeking a General Manager for the John B. Hynes Memorial Veterans Convention & Exhibition Center in Boston, MA. This role requires overseeing operational performance while ensuring guest satisfaction and team development.

The ideal candidate will have 5+ years in leadership roles within hospitality or retail, strong interpersonal skills, and a Bachelor's degree in Hospitality Management.

The position offers a competitive salary, including eligibility for bonuses and comprehensive benefits.

Qualifications

• 5+ years of leadership experience in Hospitality or Retail.
• Strong ability to manage stakeholder relationships effectively.
• Excellent proficiency in computer applications.

Responsibilities

• Oversee floor operations and manage team performance.
• Build and maintain client and guest relationships.
• Ensure service quality and operational efficiency.

Skills

Leadership

Interpersonal skills

Financial concepts understanding

Hospitality passion

High computer literacy

Education

Bachelor’s Degree in Hospitality Management

Job description

Salary: $135,000-145,000

Levy Sector

Other Forms of Compensation: Bonus-Eligible

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a General Manager at John B. Hynes Memorial Veterans Convention & Exhibition Center, you are responsible for maintaining a balance between floor supervision, administration, team member training and mentoring, and hosting/communicating with groups. Strive to exceed guest expectations while executing "The Levy Difference".

Operations

• Executes all menu requirements and fulfills all guest-specific service requests
• Ensures all function setups and breakdowns are executed correctly, efficiently and expeditiously
• Holds team accountable to steps of service to deliver great guest service
• Ensure team members have the tools necessary to complete their jobs
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy Restaurants team members
• Regularly obtains feedback from clients and guests to improve operations
• Support and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Acts as a liaison with team, including partner’s operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
• Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations

Controls

• Employs good safety and sanitation practices
• Practices proper product control and handling of all inventory and equipment
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
• Practices proper product control and handling of all inventory and equipment
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Ensures required department reports are completed and information is compiled at month end closing
• Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Ensures consumption reports are accurate and timely for each event
• Ensures that all security, safety and sanitation standards are achieved

Team

• Uses all performance management tools to provide guidance and feedback to team
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy Restaurants guidelines
• Displays a positive attitude towards team members
• Mentors department managers to develop their skills and leadership abilities

Job Requirements

• 5+ leadership experience in Hospitality or Retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.