Operations Manager - River Roast

Compass Group USA; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking an Operations Manager for River Roast in Chicago to oversee hospitality operations and ensure exceptional guest service. You will coordinate daily restaurant and event operations, supervise staff, and drive operational excellence.

In this role, you will partner with culinary and service teams, manage labor and safety standards, support budget goals, and foster a productive team environment in a dynamic hospitality setting.

Responsibilities

• Oversee hospitality operations at River Roast ensuring guest service excellence.
• Coordinate daily restaurant and event operations and supervise staff.
• Manage labor and operating costs while ensuring safety standards.
• Collaborate with culinary and service teams to execute plans.
• Support financial performance initiatives and compliance.

Job description

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Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Detailed Responsibilities:
The Operations Manager will oversee the execution of hospitality operations at River Roast while supporting Levy's commitment to exceptional guest service and operational excellence. This role will coordinate daily restaurant and event operations, supervise team members, manage labor and operational efficiencies, and partner with culinary and service leaders to ensure consistent execution. The Operations Manager will also support financial performance initiatives, maintain compliance with safety and sanitation standards, and foster a productive team environment.

Daily Tasks

• Monitor daily restaurant and event operations
• Supervise hourly and supervisory team members
• Review staffing levels and adjust schedules as needed
• Conduct pre-shift meetings with operational teams
• Resolve guest concerns and service escalations
• Ensure compliance with sanitation and safety standards
• Communicate operational updates to leadership teams

Overarching Tasks

• Develop operational processes that improve efficiency
• Support recruitment, onboarding, and employee development
• Analyze operational performance and labor metrics
• Collaborate with culinary and event teams on execution strategies
• Maintain compliance with company and regulatory standards
• Drive guest satisfaction and operational consistency
• Support financial and budgetary goals

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acc accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.