Operations Manager - Release of Information (Remote)

Lensa; Frankfort (KY); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This remote role involves ensuring operational efficiency, leading a team, and managing client relationships. The ideal candidate will have strong leadership skills, a Bachelor's degree, and proficiency in Microsoft Office. Up to 25% travel may be required.

Qualifications

• Team-oriented with high proficiency in Microsoft Office.
• Excellent communication, negotiation, and customer service skills.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects and manage customized processes.
• Assist in budgeting and fiscal planning.

Skills

Communication

Negotiation

Customer Service

Analytical Skills

Problem Solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. This role emphasizes employee engagement and development, work quality, operational efficiency, planning, customer-oriented thinking, and P&L profitability. The Manager will work closely with the Director of Operations and other leaders to implement processes that ensure exemplary member experience and market-leading performance. Up to 25% travel may be required.

Essential Job Functions

• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Organize, lead, and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and development of team members.
• Collaborate with regional counterparts to standardize processes.
• Establish performance measurement parameters.

Employee Responsibilities

• Hire, retain, and develop talent; provide clear direction and accountability; manage performance.
• Ensure daily onsite coverage, with backup plans for PTO or OOO.
• Maintain attendance standards.
• Coordinate with domestic and global partners to uphold quality and turnaround standards; update SOPs and conduct training.
• Hold weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Implement new client projects and manage customized processes.
• Participate in calls and communicate with clients and leadership; review reports and follow-up.
• Prepare monthly presentations for senior leadership.
• Update process instructions and conduct client-specific training.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily operations and respond to client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and seek growth opportunities.

Customer Service Responsibilities

• Strengthen client relationships and identify growth opportunities.
• Develop new client relations and coordinate with Customer Success.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective speaking and hearing abilities.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with all security and integrity regulations.
• Report unethical or unlawful activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Team-oriented with high proficiency in Microsoft Office.
• Ability to work in a fast-paced environment, prioritize, and meet deadlines.
• Excellent communication, negotiation, and customer service skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle confidential information professionally.
• Willingness to travel, possibly extensively.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected statuses.