Operations Manager - Release of Information (Remote)

Lensa; Baton Rouge (LA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager to oversee the Release of Information. This remote position involves leadership, client management, and financial oversight, ensuring operational efficiency and employee engagement. The ideal candidate will have a Bachelor's degree and strong communication skills, with a focus on customer satisfaction and compliance.

Qualifications

• Team-oriented with high proficiency in Microsoft Office.
• Excellent communication and negotiation skills.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects and manage customized initiatives.
• Assist in annual budgeting and fiscal planning.

Skills

Communication

Negotiation

Analytical

Problem Solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. This role emphasizes employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that ensure an exemplary member experience and market-leading performance quality. This role requires up to 25% travel.

Essential Job Functions

Organizational Leadership

• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Organize, lead, and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership skills through delegation, decision-making, and development of team members.
• Coordinate with regional counterparts to standardize processes.
• Establish performance parameters and guidelines to meet objectives.

Employee Responsibilities

• Hire, retain, and develop talent; provide clear direction and accountability; coach and mentor employees; maintain core values and culture.
• Ensure daily onsite coverage and backup coverage when needed.
• Adhere to time and attendance standards.
• Collaborate with domestic and global partners to maintain quality standards, SOPs, and training.
• Conduct weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Implement new client projects and manage customized initiatives.
• Coordinate and attend calls, respond promptly to client and internal communications.
• Prepare monthly reports for senior leadership.
• Maintain and update process instructions and conduct client-specific training.
• Partner with Solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily tracking, respond to client concerns regarding delivery and quality.

Financial Management

• Assist in annual budgeting and fiscal planning.
• Analyze financial performance and seek opportunities for growth.

Customer Service Responsibilities

• Strengthen existing client relationships.
• Identify growth opportunities and develop new relations.
• Coordinate with Client Success to ensure customer satisfaction.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective speaking and hearing abilities.
• Visual and hand-eye coordination.

HIPAA/Compliance

• Maintain confidentiality of patient, employee, and volunteer information.
• Comply with regulations regarding integrity and security.
• Report unethical or unlawful activities.
• Maintain current HIPAA certification.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with high proficiency in Microsoft Office.
• Ability to work in a fast-paced environment, meet deadlines.
• Excellent communication and negotiation skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle confidential information professionally.
• Availability to travel as needed, including overnight stays.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected status under law.

Sharecare does not discriminate based on race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factors.