Operations Manager - Release of Information (Remote)

Lensa; Little Rock (AR); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is looking for an Operations Manager to oversee the Release of Information. This remote role involves leadership, client management, and financial oversight, ensuring operational efficiency and exemplary member experience. The position requires strong communication and analytical skills, and up to 25% travel may be necessary.

Qualifications

• Experience preferred in operations management.
• Proficiency in handling confidential information.

Responsibilities

• Lead client meetings and manage a team of specialists.
• Assist with budgeting and analyze financial performance.
• Strengthen client relationships and identify growth opportunities.

Skills

Communication

Negotiation

Analytical

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has the overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. This role involves ensuring that objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achieving regional and company-wide goals, with an emphasis on employee engagement, work quality, operational efficiency, planning, customer-oriented thinking, and P&L profitability. The Manager will work closely with the Director of Operations and other leaders to implement processes that ensure exemplary member experience and market-leading performance. Up to 25% travel may be required.

Essential Job Functions

• Organizational Leadership: Set the tone and vision, lead client meetings, manage a team of release of information specialists, delegate tasks, make decisions, work with regional counterparts for process standardization, and set performance metrics.

Employee Responsibilities

• Hire, retain, coach, and mentor staff; maintain core values and culture; ensure daily coverage and adherence to schedules; collaborate with global partners; conduct weekly 1-on-1s.

Client Responsibilities

• Manage new client implementations, coordinate communication, prepare reports, update training materials, troubleshoot connectivity issues, and monitor client concerns.

Financial Management

• Assist with budgeting, analyze financial performance, and explore growth opportunities.

Customer Service Responsibilities

• Strengthen client relationships, identify growth opportunities, develop new relations, and coordinate with Client Success.

Physical Requirements

• Ability to sit or stand for long periods, lift 25 lbs., communicate effectively, and have good visual and auditory acuity.

HIPAA/Compliance

• Maintain privacy, comply with regulations, report unethical behavior, and maintain HIPAA certification.

Qualifications

• Bachelor’s degree and experience preferred; proficiency in Microsoft Office; strong communication, negotiation, and analytical skills; ability to handle confidential information; willingness to travel.

Sharecare is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.