Operations Manager (Release Management) - REMOTE

Katmai Government Services; Anchorage (AK); Remote; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking an Operations Manager for Release Management to oversee critical systems and ensure smooth operational processes. This role involves coordinating release activities, managing help desk operations, and collaborating with technical teams to maintain security and compliance. The ideal candidate will have extensive experience in IT operations and a strong understanding of ITSM frameworks. Join this innovative firm and contribute to the success of vital Navy programs while enjoying a supportive remote work environment and comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off (PTO)

Employee Assistance Program (EAP)

11 Paid Federal Holidays

Qualifications

• 7+ years of IT operations experience, including release or service desk leadership.
• Familiarity with release automation tools and asset/license management practices.

Responsibilities

• Lead RCDC system release activities across development and production environments.
• Ensure compliance with configuration management and cybersecurity approval gates.

Skills

IT operations

Release management

Help desk support

ITSM frameworks

Communication skills

Education

Bachelor’s degree in Information Technology

Tools

Jira Service Desk

Jenkins

Ansible

Job description

Operations Manager (Release Management) - REMOTE - (3894)

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Job Title

Operations Manager (Release Management) - REMOTE

Location

ORLANDO, FL 32826 US (Primary)
US

Job Type

Full-time

Job Description

SUMMARY

Support the execution of the Rating Career Domain Continuum (RCDC) Task Order under the Navy’s Learning Stack (LS) program, providing operational oversight for systems, release management, help desk support, and Tiered Service Delivery Model (TSDM) support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead and coordinate RCDC system release activities across development, test, staging, and production environments.
• Work closely with technical, programmatic, and cybersecurity teams to maintain reliable operations across all RCDC environments.
• Define and manage the Release Management Lifecycle including scheduling, coordination, version control, and validation procedures.
• Direct Tier 1 and Tier 2 Help Desk staff, processes, and reporting mechanisms, ensuring alignment with customer SLAs and ITSM practices.
• Ensure release packages comply with configuration management (CM) and cybersecurity approval gates, and documentation is updated per contract requirements.
• Oversee daily operational health of systems; manage and escalate incident tickets, system alerts, and performance issues.
• Collaborate with Cybersecurity and DevSecOps teams to ensure patching, upgrades, and deployments are secure and traceable.
• Maintain accurate asset and license inventories in coordination with Government Property and CM staff.
• Prepare and submit operational and status updates in support of deliverables such as Monthly Status Report, Meeting Minutes, and Technical Reports.
• Participate in Integrated Product Teams (IPTs), In-Process Reviews (IPRs), and working groups to represent operations and support concerns.
• Author and contribute to knowledge management and help desk documentation repositories (e.g., SharePoint), ensuring alignment with the contract deliverables.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

Job Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Technology, Business, or related field.
• Seven plus (7+) years of experience in IT operations, including at least two (2) years of release or service desk leadership.
• Working knowledge of ITSM frameworks (e.g., ITIL), ticketing systems (e.g., Jira Service Desk), and asset/license management practices.
• Experience supporting secure DoD systems and understanding of RMF, STIG, and CSWF guidelines.
• Familiarity with release automation tools, CM systems, and enterprise monitoring platforms.
• CompTIA Security+ or equivalent CSWF certification.
• Ability to obtain/maintain Secret clearance (generally, this requires U.S. Citizenship).
• Must obtain and maintain any necessary security access and/or background checks.

DESIRED QUALIFICATIONS & SKILLS

• Strong communication skills and ability to coordinate across multiple technical and non-technical teams.
• Blend of IT operations expertise, software/system release coordination, customer support process oversight, and a deep understanding of secure, high-availability Navy environments.
• Experience supporting Navy programs and platforms.
• Familiarity with software deployment automation (e.g., Jenkins, Ansible).
• Experience supporting CDRLs, QASP metrics, and contract deliverable tracking.

WORK SCHEDULE

Full-time. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

The expected travel time is less than 25%.

DRIVING REQUIREMENTS

Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.

WORK ENVIRONMENT

Work is expected to be remote; however, the company reserves the right to require onsite work.

PHYSICAL DEMANDS

Position consists of sitting for long periods of time, bending, stooping, crouching, and lifting weights up to 20 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

COMPENSATION & BENEFITS PACKAGE

• Pay range: $90,000to $120,000per year.
• Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Paid Time Off (PTO), 11 Paid Federal Holidays, and Leave of Absence.

We are a VEVRAA Federal Contractor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color,religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.

Benefits Package

Education

Bachelor's Degree

Category

Professional

Exemption Type

Exempt

Travel

0 - 25%

Katmai Government Services (KGS) is a wholly-owned subsidiary of Ouzinkie Native Corporation (ONC). ONC is an Alaska Native Corporation (ANC) formed under the 1971 Alaska Native Claims Settlement Act (ANCSA).