Operations Manager – Queen Ka’ahumanu Center

Pacific Retail Capital Partners; Kahului (HI); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life & Disability

Health Savings & FSA

PTO & holidays

Job summary

Pacific Retail Capital Partners seeks an Operations Manager for Queen Ka’ahumanu Center in Kahului, HI. You will partner with the General Manager to oversee operating systems, contracted services, preventive maintenance, and safety programs to protect and enhance the property's value.

The role emphasizes vendor management, capital projects, and disciplined expense forecasting, with a focus on delivering a best-in-class shopping experience and ensuring regulatory compliance across the center.

Qualifications

• Experience managing shopping-center operations and maintenance programs.
• Strong budgeting and cost-control capabilities.
• Vendor management and contract oversight.
• Knowledge of safety codes and compliance requirements.
• Ability to coordinate capital projects and maintenance schedules.

Responsibilities

• Oversee operations to protect and enhance property value.
• Coordinate maintenance and contracted services within budget.
• Lead safety programs and regulatory compliance.
• Manage capital projects and facility upgrades.
• Forecast expenses and assist in ownership reporting.

Skills

Operations Management

Budgeting

Contract Management

Safety Compliance

Maintenance Oversight

Tools

Excel

Word

PowerPoint

Job description

Operations Manager – Queen Ka’ahumanu Center

Are you prepared to be the driving force behind Queen Ka’ahumanu Center? Do you excel in a fast-paced setting where each day brings new challenges? We're looking for a committed and innovative Operations Manager to guide our team and enhance the shopping experience like never before!

Pacific Retail Capital Partners is a fully integrated, entrepreneurial organization with an unparalleled depth of knowledge in all aspects of retail real estate. Our team of executives and strategic partners draw on decades of experience with major national shopping center owners to deliver top-tier service as an operating partner and provide efficient oversight of the company's portfolio. Our broad-based talent is versed in multiple disciplines, from investment and development, which enables the company to quickly assess market opportunities, to management, marketing, and leasing, which allows it to control costs effectively and maintain the quality of its properties. This position is based in Kahului, HI, but our company operates nationally, particularly in large regional malls.

Best-in-Class Benefits and Culture:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation of $80,000 - 85,000 annually depending on experience, and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and holidays

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

As the Operations Manager, you will enhance the property value by assisting the General Manager in property management. You should understand the property's operating systems, contracted services, construction practices, preventative maintenance, and safety practices.

Your responsibilities as the Operations Manager for Queen Ka’ahumanu Center will include:

Management/Operations

• Coordinate the property's operational aspects of protecting, maintaining, and improving the value of the owner’s asset within the context of the Management Agreement, Loan Documents, REA, and leases.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the operations audit's compliance portion.
• Implement preventive, ongoing, and anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, and monitoring performance according to the scope of work and contractual agreements.
• Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as necessary.
• Process and track all insurance claims to ensure proper follow-up and mitigation.
• Manage tenant construction by working with tenant coordinators, contractors, and tenants.
• Ensure compliance with local codes and regulations.
• Monitor the performance of in-house and contracted services and take necessary action to ensure that in-house performance and contracted services (security, landscaping, janitorial, etc.) meet our maximum standards.
• Develop action plans for capital projects and manage the process of completing these projects.
• Purchase building and maintenance supplies, machinery, and equipment.
• Knowledge of computer programs (Excel, Word, PowerPoint).

Financial Performance

• Accurate budget preparation, emphasizing minimizing expenses by efficiently using manpower and materials.
• Develop and manage the operation expenses at budgeted levels.
• Manage capital projects in a timely, cost-effective manner at budgeted levels.
• Assist the general manager with forecasting operational and capital expenses.
• Assist in the preparation of monthly and quarterly ownership reports.
• Perform any other duties as required from time to time to operate a Regional Shopping Center successfully.

Ready to take your career to the next level? Join us in making Queen Ka’ahumanu Center the go-to shopping, dining, and entertainment destination!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.