Operations Manager

Macerich; Raleigh (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Best‑in‑class benefits

401(k) match

Stock purchase program

Paid time off

Job summary

Macerich is seeking an Operations Manager to lead the ongoing operation, maintenance, and long-term preservation of property assets. You will coordinate internal teams and vendors, ensuring a clean, safe, and well-maintained environment while supporting strategic objectives.

The role requires strong communication, planning, and problem-solving skills, with emphasis on safety, efficiency, and tenant coordination. Flexible schedule with some non-office hours.

Qualifications

• 4+ years of experience in facility operations or commercial construction.
• Strong communication, problem-solving and organizational skills.
• Ability to read and interpret blueprints.
• Proficiency with Microsoft Office.

Responsibilities

• Lead day-to-day facility management including oversight of housekeeping and contracted services.
• Execute preventative maintenance programs and maintain documentation.
• Conduct routine property inspections and ensure standards.
• Provide guidance on mechanical operations and construction-related issues.
• Coordinate tenant buildouts and liaise with contractors and local officials.
• Participate in duty rotations during non-office hours, including evenings and weekends.

Skills

Facility operations

Blueprint reading

Communication

Problem-solving

Organizational skills

Education

Microsoft Office

Job description

Great people make great properties. As a shopping center developer of some of the nation’s best real estate in top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding, and balanced career.

The Position On Our Team

The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well‑maintained environment by directing internal teams and vendor partners, coordinating with cross‑functional departments, and executing corporate operational initiatives effectively. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high‑quality experiences for retailers, customers, and partners.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

In This Role, You Will

Strategic Leadership and Property Operations

• Lead day‑to‑day facility management including direct oversight of housekeeping maintenance and other contracted service providers
• Execute preventative maintenance programs and maintain required documentation
• Conduct routine property inspections to ensure operational and appearance standards
• Provide guidance on mechanical operational and construction‑related issues
• Address tenant operational concerns and enforce property policies
• Ensure compliance with corporate programs operational standards and tenant requirements
• Manage daily performance of energy systems including lighting and HVAC
• Oversee operational budgets and participate in capital planning
• Manage safety programs environmental compliance and emergency preparedness
• Coordinate tenant buildouts and act as liaison with contractors, agencies and local officials
• Participate in the Manager on Duty (MOD) schedule during non‑office hours, including evenings, weekends, and holidays.

Sustainability and Energy

• Monitor utility consumption, rate structures, and rebates using building control technologies
• Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals.

Financial Management

• Review and approve expenses in alignment with company policy
• Manage budget performance with focus on operational efficiency and cost control

Capital Projects

• Partner with the General Manager and Corporate Operations to develop annual and five‑year capital plans
• Manage capital projects including bidding contract management and execution

Environmental Health and Safety

• Implement and manage all EHS programs including hazardous materials emergency procedures and safety training
• Serve as the primary safety coordinator

Tenant Coordination

• Maintain working knowledge of plans and conduct required contractor meetings
• Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements.
• Develop strong tenant relationships through pre‑construction and follow‑up meetings with tenant contractors.
• Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction.
• Assist Tenant Coordination with as‑built conditions, available utilities, and known constraints.

Must be able to return to the property within 30 minutes due to unforeseen circumstances. The Employer retains the right to change or assign other duties to this position. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

What You Bring To Macerich

• 4+ years of experience in facility operations or commercial construction
• Strong communication problem‑solving and organizational skills
• Ability to read and interpret blueprints
• Proficiency with Microsoft Office

Macerich’s Total Rewards

• Best‑in‑class benefits with affordable employee contribution levels
• Generous paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career‑development resources
• Comprehensive wellness program including ClassPass memberships
• And more…

At Macerich, in‑person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Field Fridays for our Retail Properties.

Salary

The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.

Who We Are

Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high‑quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long‑term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.