Operations Manager — Path to General Manager (Restoration)

BDA; Westville (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid training and development

Job summary

Restoration Services (Company Confidential) in Woodbury Heights, NJ is seeking an Operations Manager / Assistant General Manager to lead field teams across New Jersey and Pennsylvania, split time between office and job sites, audit progress, coach project managers, and ensure safety, quality, and timely delivery of multiple projects.

This role is designed as a stepping-stone to General Manager, offering hands-on leadership, growth opportunities, and a compensation package that rewards

Qualifications

• 5+ years of experience in the restoration or construction industry.
• 3+ years of management experience, including leading field teams.
• Customer-facing experience; interacting with homeowners regularly.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Strong Excel skills and experience with workflow management systems.
• Valid driver’s license.

Responsibilities

• Lead and develop a team of 4 direct reports and the broader field crews.
• Spend regular time in the field auditing job sites and coaching project managers and crew leads.
• Strengthen collaboration between New Jersey and Pennsylvania teams.
• Establish best practices, set expectations, follow up, and recognize growth behaviors.
• Re-prioritize crews during emergencies and shift schedules as needed.
• Maintain communication with ownership, staff, customers, and vendors.
• Develop and maintain QA protocols for customer experience.
• Ensure operations comply with legal and regulatory requirements.
• Oversee facilities, vehicles, equipment, and consumables.
• Review operational outcomes with ownership and discuss key measures.
• Drive process improvements to increase internal capacity.

Education

High School Diploma

Bachelor's degree

Job description

Restoration Services (Company Confidential) in Woodbury Heights, NJ is seeking an Operations Manager / Assistant General Manager to lead field teams across New Jersey and Pennsylvania, split time between office and job sites, audit progress, coach project managers, and ensure safety, quality, and timely delivery of multiple projects.

This role is designed as a stepping-stone to General Manager, offering hands-on leadership, growth opportunities, and a compensation package that rewards