Operations Manager – Ocean Import

Scan Global Logistics; Seattle (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

Scan Global Logistics is seeking an Operations Manager – Ocean Import to lead operations related to ocean freight importing in Seattle. This full-time role involves ensuring compliance with regulations, overseeing performance, and enhancing customer satisfaction while providing logistics solutions. The ideal candidate will have significant industry experience and a proactive leadership style to foster team collaboration.

Qualifications

• 3 years of industry experience, 2 years managing ocean import operations.
• Proven leadership experience overseeing teams.
• Strong knowledge of ocean imports/exports.

Responsibilities

• Lead the end-to-end process of importing goods via ocean freight.
• Ensure compliance with customs regulations and coordinate logistics with freight forwarders.
• Monitor operational activities to ensure performance and customer service.

Skills

Attention to detail

Problem solving

Knowledge of International Transportation regulations

Leadership

Job description

AtScan Global Logisticsevery person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of ourDNA is a ‘can-do-attitude’and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues:respect, integrity, entrepreneurship, and fun.

This is a direct hire, full-time onsite position based in Seattle, WA.

Position Overview:

As the Operations Manager – Ocean Import, you will lead and manage the end-to-end process of importing goods via ocean freight. This role is responsible for ensuring compliance with all applicable customs regulations, coordinating logistics with freight forwarders and customs authorities, and ensuring the timely and efficient delivery of shipments to their final destinations. You will play a key role in maintaining the smooth flow of international goods while optimizing operational performance and customer satisfaction.

Job Description:

• Monitor all operational activities to ensure successful performance and high levels of customer service.
• Prioritize and manage time-sensitive shipments to meet deadlines.
• Serve as the first level of escalation for customer issues and work toward prompt resolution.
• Ensure required Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) are adhered to within the department.
• Assist in planning and executing new customer implementations, ensuring smooth onboarding and compliance.
• Oversee daily shipping and receiving functions across multiple accounts.
• Plan, organize, and streamline daily operations to maximize efficiency and productivity.
• Assist in the preparation, review, and updating of the organization’s operations manual and policy documents.
• Determine staffing needs and manage workloads to maintain service quality and operational continuity.
• Organize and oversee team schedules and daily responsibilities, ensuring adequate coverage and performance.
• Train, mentor, and support new employees to ensure effective onboarding and integration into the team.
• Conduct timely and constructive performance evaluations to support employee growth and accountability.
• Handle employee discipline, coaching, and terminations as necessary, in compliance with company policies and HR best practices.
• Foster a positive and collaborative team environment aligned with the company’s mission and goals.
• Perform additional related duties and projects as required to support business goals.
• Perform other related duties as assigned by leadership.

Qualifications:

• Knowledge of International Transportation regulations, policies, and procedures.
• Strong knowledge of ocean imports and exports for FCL/LCL cargo.
• Knowledge of SGL Operations and internal processes.
• Must have strong attention to detail and ability to problem solve.

Education and Experience:

• Minimum of 3 years of industry experience, including at least 2 years specifically managing ocean import operations.
• At least 2 years of proven leadership experience, overseeing teams and driving operational performance.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work Authorization/security Clearance Requirements

• Must be eligible to work in the United States
• Must pass TSA eligibility screening

Job Type: Full-time

Schedule:8-hour shift (Monday to Friday)

Location: 8th Avenue South, 98148, Seattle

Scan Global Logistics is a Global full-service logistics provider headquartered in the Nordic, who excel in uncomplicating logistics through tailored solutions made by skilled specialists, proud problem-solvers and passionate entrepreneurs.
Since 1972, the core of our DNA has been a ‘can-do-attitude’, agility and the willingness to always go the extra mile and we are not afraid to go left when others go right. For us, every challenge is an opportunity. We go above and beyond to bring anything to anywhere – whether by road, rail, ocean, air or any other modes of transportation.