Site Operations Manager, AMZL (Last Mile) - South

Amazon; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading global e-commerce company seeks a Site Operations Manager to enhance Transportation operations in Seattle. The role involves leading teams, developing performance metrics, and driving continuous improvements in Fulfillment Centers. Ideal candidates are analytical and strategic thinkers with management experience.

Qualifications

• 3 years of employee and performance management experience.
• Flexibility to work various shifts including weekends, nights, or holidays.
• 1 year of experience with performance metrics or process improvement.

Responsibilities

• Lead Transportation team with key responsibilities in operations.
• Develop performance metrics and analyze workflows.
• Implement enterprise-wide programs for performance improvement.

Skills

Analytical skills

Effective communication

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

Site Operations Manager, AMZL (Last Mile) - South

Amazon.com, Inc. is a US-based multinational e-commerce company headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994, Amazon launched online in 1995. Initially an online bookstore, it quickly diversified into selling DVDs, CDs, MP3 downloads, software, electronics, apparel, furniture, food, and toys. Amazon operates in multiple countries with dedicated websites, including Canada, the UK, Germany, France, Italy, Japan, and China. Today, Amazon is a leader in online retail, with product lines such as Amazon.com, IMDb, Kindle, Amazon Web Services, Alexa, Audible, and others.

We offer great opportunities for experienced leaders interested in Operations Management. Our roles are designed to accelerate leadership growth through challenging field experiences that enhance individual capabilities. Our Operations environment presents challenges in managing front-line teams and driving scalable, continuous improvements across Fulfillment Centers, Supply Chain, and Transportation teams.

Role and Responsibilities:

We seek experienced candidates to lead our Transportation team. Key responsibilities include:

• Understanding business issues and challenges in Transportation operations; identifying strengths and areas for improvement.
• Mapping business requirements, analyzing workflows, designing solutions, and preparing functional specifications.
• Developing performance metrics, reporting, forecasting, budgeting, and analysis to enhance Customer Experience.
• Applying industry best practices to solve business problems.
• Designing and implementing enterprise-wide programs for performance improvement, cycle time reduction, delivery experience enhancement, and financial auditing.

Additional responsibilities may include developing standard operating procedures, setting operational goals, strategic planning, leading teams of analysts and managers, and driving process improvements.

Demonstrated Abilities:

Ideal candidates are analytical, passionate about operations, and thrive in driving change and building organizations. Strong analytical skills, effective communication, and strategic thinking are essential. Candidates should have:

• At least 3 years of employee and performance management experience.
• A Bachelor's degree or equivalent, or 2+ years of experience with Amazon (blue badge/FTE).
• Flexibility to work various shifts, including weekends, nights, or holidays.
• At least 1 year of experience with performance metrics, process improvement, or lean techniques.

We promote an inclusive culture that empowers employees. If you need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.