Operations Manager - NYC

Wally Health; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Mentorship from startup leadership

Equity opportunity

Job summary

Wally Health is seeking an Operations Manager to own day-to-day operations across 2-3 studios in New York. You will manage staffing, clinician coordination, and member experience, ensuring consistency and reliability for our members.

You will lead on operational performance, inventory planning, and collaboration with HQ. A strong analytical mindset and hustle are essential to drive improvements and scalable processes in a fast-growing organization.

Qualifications

• 2-3+ years in a fast-paced environment requiring quick action and attention to detail.
• Data-driven decision making with solid business judgment.
• Creative, solutions-driven mindset with a bias to action.

Responsibilities

• Drive multi-location P&Ls: support studio staffing, operations throughput and add-on treatment sales.
• Build & support studio teams: assist in hiring and training dentists, hygienists, and assistants; coordinate scheduling and training.
• Ensure operational performance: keep studios fully staffed, plan for gaps, ensure on-time, high-quality appointments.

Skills

2-3+ years experience

Analytical mindset

Hustle & execution

New York knowledge

Relationship building

Job description

About Wally

84% of Americans want to go to the dentist this year. 40% will. For fifty years, dentistry has run on simple math: get someone in the chair, find something to fix, bill the insurance, charge the patient, repeat. It works for them. It doesn't work for you.

Wally is different: No insurance, just a $249 per year membership to get the most modern preventative oral care experience: advanced diagnostics with AI-driven insights AND unlimited Swiss Airflow cleanings. Plus, based on your needs, we offer exclusive access to treatments like cavity reversal so you never need to get drilled again. Unlimited, affordable, and proactive. The future is not more dentistry, it's to do less, better.

We recently closed our Series A to scale from 14 locations to 100s of locations across the USA. Our round was led by Maveron, with participation from existing investors including Bling Capital. Maveron, the consumer-focused firm founded by Starbucks' Howard Schultz, invests in companies that fundamentally change how people do everyday things. That's exactly what we're doing with dental care.

The Role

Wally's Operations Manager owns the day-to-day of a cohort of studios, running daily operations so our experience is delivered to our members. This role sits at the intersection of checklists and check-ins: having a full handle on studio health, leading the on-the-ground team, and making sure every member's experience is exactly what it should be.

You’ll own the operational core of 2-3 studios:utilization, staffing, member experience, and retention. You are the person who notices what's about to go wrong before it does.

What you’ll do

Drive multi-location P&Ls: Support your studio staffing, operational throughput and utilizations, and add-on treatment sales.

Build & support studio teams: Assist in hiring and ongoing training for your teams of dentists, hygienists, and assistants. Be their point-of-contact to help them through an equipment SOS, scheduling their holidays, and coordinating clinician training sessions to keep your teams running.

Ensure operational performance: Keep your studios fully staffed everyday, catching gaps ahead and reacting to call outs quickly and effectively. Drive for appointment throughput that's on time and high quality for our members.

Ensure clinician performance: Evaluate ongoing clinical performance, provide and coordinate training to help clinicians perform at the top of their range.

Manage inventory: Know what's being used and what will be used to plan for ordering. Your team never runs out of the items they need to deliver great care.

Work with your GM and HQ: Run studio-level experiments, translate new ideas into playbooks that can be used at other studios and other cities.

What you need to have

Professional Background: 2-3+ years of work experience in a fast-paced environment that requires quick action and attention to detail.

Analytical Mindset: A data-driven decision-making mentality coupled with strong business judgment.

Hustle & Execution: A creative, solutions-driven mindset with a relentless "get things done" bias toward action. No clinical experience needed, just fierce curiosity to learn an industry you may know nothing about.

You know New York: the neighborhoods, the commutes, and what makes someone choose one studio over another.

Creating good team environments: Relationship-building skills to forge great, professional relationships with Wally clinicians and Wally members.

Pain tolerance to change an industry: A love for solving problems and a drive to create transformational, lasting impact no matter how hard it is.

What we offer

• Competitive compensation including performance bonuses and equity
• Health insurance
• Mentorship from a top-tier start-up team - working closely with our founding team, and quick opportunities to grow professionally as we scale.
• Ground floor access to a fast-growing startup with outsized equity growth opportunity