Operations Manager - Norfolk, VA

ServiceMaster Services; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

ServiceMaster Services in Norfolk, VA is seeking an Operations Manager to plan, coordinate, staff, and execute cleaning operations around special events. You will ensure post-event areas meet venue standards within tight timelines while upholding safety and quality.

The role requires leading large teams, balancing service quality with labor budgets and logistics, and adapting to irregular hours, including evenings and weekends. Bilingual in English/Spanish is a plus.

Qualifications

• 2–5+ years in operations, venue management, janitorial services, or related leadership roles.
• Demonstrated ability to manage diverse teams in fast‑paced, time‑sensitive environments.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to work irregular hours, including evenings, weekends, and holidays based on event schedules.
• Bilingual (English/Spanish) a plus but not required.
• Must live on the Virginia Beach side of HRBT

Responsibilities

• Event Planning & Scheduling: Collaborate with venue management on event calendars, scopes, priorities, and turnaround requirements.
• On-Site Leadership & Execution: Supervise on-site cleaning teams during post-event operations; provide clear direction and delegation.
• Workforce Management: Conduct team briefings to review expectations, equipment, and safety procedures; interview and train employees.
• Equipment & Supply Coordination: Ensure proper staging and deployment of cleaning equipment; manage inventory, chemicals, PPE, and consumables.
• Reporting & Client Communication: Provide recap summaries and improvement recommendations; address client feedback promptly and professionally.

Skills

Leadership

Communication

Problem Solving

Team Management

Bilingual English/Spanish

Job description

Hours: Variable

The Operations Manager is responsible for planning, coordinating, staffing, and executing all cleaning operations surrounding special events. This role ensures all post-event areas are reset to venue standards within strict timelines while maintaining safety, quality, and customer satisfaction.

Operations Manager Job Details

Location: Norfolk, VA

Hours: Variable

The Operations Manager is responsible for planning, coordinating, staffing, and executing all cleaning operations surrounding special events. This role ensures all post-event areas are reset to venue standards within strict timelines while maintaining safety, quality, and customer satisfaction.

The ideal candidate thrives in fast-paced environments, can manage large teams, and understands the balance between service quality, labor budgets, and operational logistics.

Key Responsibilities

• Event Planning & Scheduling
  • Collaborate with venue management on event calendars, scopes, priorities, and turnaround requirements.
  • Build staffing plans and shift schedules based on projected cleaning needs, square footage, attendee count, and service standards.
  • Coordinate post-event recaps with venue stakeholders.
• On-Site Leadership & Execution
  • Supervise on-site cleaning teams during post-event operations.
  • Provide clear direction and delegation to ensure timely completion of tasks.
  • Monitor work quality, safety compliance, and overall service performance.
• Workforce Management
  • Conduct team briefings to review expectations, equipment, and safety procedures.
  • Interview and train employees on proper cleaning standards, equipment use, and venue‑specific protocols.
• Equipment & Supply Coordination
  • Ensure proper staging and deployment of cleaning equipment (scrubbers, Kaivac units, extractors, wet/dry vacs, etc.).
  • Manage inventory, chemicals, PPE, and consumables required for event turnaround.
• Reporting & Client Communication
  • Provide recap summaries and improvement recommendations.
  • Address client feedback promptly and professionally.

Qualifications

• 2–5+ years of experience in operations, venue management, janitorial services, or related leadership roles.
• Demonstrated ability to manage diverse teams in fast‑paced, time‑sensitive environments.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to work irregular hours, including evenings, weekends, and holidays based on event schedules. Schedule varies.
• Bilingual (English/Spanish) a plus but not required.
• Must live on the Virginia Beach side of HRBT

Benefits

• Competitive salary
• Healthcare benefits
• Paid time off and holiday pay
• Professional development and advancement opportunities

About Us

Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long‑term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!

Salary: $40000 - $60000