Operations Manager: Norfolk Community FCU (Norfolk, VA)

Cu Today, Llc; Norfolk (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Norfolk Community FCU in Norfolk, VA is seeking an Operations Manager to lead daily operations and shape office procedures within a close-knit community credit union with a long history.

You will oversee consumer and real estate loan operations, collections, and member support, while maintaining and enhancing ACH, share drafts, card processing, online banking, and bill pay procedures to serve over 3400 members.

Qualifications

• 5+ years in the financial industry (credit union experience preferred).
• At least 5+ years of collection experience.
• Strong critical thinking and knowledge of credit union operations.
• Excellent communication and loan underwriting knowledge.

Responsibilities

• Manage daily operations of the credit union and establish office procedures.
• Oversee and enhance consumer loans, real estate loans, and collections.
• Oversee ACH, share drafts, debit and credit card maintenance, online banking and bill payer procedures.

Skills

Financial industry experience

Collections experience

CU operations knowledge

Loan underwriting knowledge

Communication skills

Job description

Operations Manager: Norfolk Community FCU (Norfolk, VA)

Published: November 6, 2025

Type: Full Time

Requirements/Skills Needed

Qualified candidates will have 5+ years in the financial industry (credit union experience preferred).

At least 5+ years collection experience.

Critical thinking to evaluate sources of information and draw conclusions and a strong working knowledge of credit union operations and philosophy.

Excellent communication skills and loan underwriting knowledge are key.

Norfolk Credit union is seeking an Operations Manager for our close-knit community credit union with a proud history and a strong vision for the future. This is a unique opportunity to help shape the next chapter of a credit union that values personal service and community impact. We proudly serve over 3400 members while staying true to the credit union philosophy of "people helping people"

Responsibilities

This role manages daily operations of the credit union and helps establish office procedures, maintain daily contact with staff, members, and the community to provide support, and maintain and build trusted relationships.

This role is also responsible for overseeing and enhancing the full scope of consumer loans and real estate loans as well as collections.

This candidate will oversee and have a strong working knowledge of ACH, share drafts, debit and credit card maintenance and processing as well as online banking and bill payer procedures.