Operations Manager - Non-OMIP

WM (Waste Management); Houston (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) with company match

Job summary

WM (Waste Management) in Houston, TX is seeking a route coordination professional to manage daily collection routes and oversee driver and laborer performance. You will coordinate resources, ensure service standards, and uphold safety and regulatory requirements on a daily basis.

The role emphasizes optimizing routes, monitoring productivity, and maintaining OSHA and DOT compliance while supporting incentive programs and collaborative relations with unions.

Qualifications

• Associate's Degree required.
• Legally eligible to work in the United States.
• Must be at least 18 years of age.
• Valid Driver's License Upon Hire.

Responsibilities

• Organizes and schedules resources to accomplish activities, coordinating with Maintenance.
• Plans and monitors daily route assignments to service customers per standards and agreements.
• Manages end-of-day check-in, capturing key service, safety, and equipment issues.
• Monitors driver and laborer time/attendance, minimizing overtime per regulatory limits.
• Reviews weekly route demand/volume and considers re-routing opportunities.
• Sets and monitors productivity, service, and safety targets for routes and drivers.
• Assists with data collection and reporting for incentive pay programs.
• Promotes union-free atmosphere and builds collaborative relations with unions.
• Works with groups to resolve labor relations issues.
• Coordinates temporary workers to assist drivers on routes.
• Ensures drivers comply with physicals, tests, and required training.
• ConductsRoot Cause Investigations for injuries/incidents and retraining.
• Visits customers to evaluate safety issues and propose service alternatives.
• Maintains a clean, safe work environment per OSHA standards.
• Documents fixes and provides instructions to dispatch if issues recur.
• Communicates sales opportunities, customer issues, DVIR repairs, container swaps, and safety concerns.
• Notifies customer service of delivery days for specific areas.
• Reports and resolves setup errors and missed pickups.
• Documents and maintains DOT-related records.
• Reviews route operation documentation daily and follows up.

Education

Associate's Degree (accredited)

Job description

I. Job Summary

Manages collection routes and driver/laborer performance on a daily basis within RCI.

II. Essential Duties and Responsibilities

• Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.
• Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
• Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
• Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).
• Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
• Sets and monitors productivity, service, and safety targets for each route and driver.
• Assists with data collection and reporting required for incentive pay programs.
• Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
• Works with functional groups to resolve employee relations and labor relations issues.
• Acquires and coordinates temporary workers assigned to assist drivers on routes.
• Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
• Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
• Documents problem fixes and provides instructions to dispatch/service should problems recur.
• Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
• Notifies customer service of delivery days for specific areas.
• Ensures set-up errors and missed pickups are reported and resolved.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited)
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire

IV. Physical Requirements

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.