Operations Manager - Multi Unit F&B

Henri's Bakery & Deli; Atlanta (GA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Henri’s Bakery & Deli is seeking an experienced Front of House Retail Operations Manager to lead five locations and develop General Managers. This hands-on, field-based role focuses on operational consistency, driving performance, and ensuring an outstanding guest experience at every visit.

You will coach GMs and Shift Leads, monitor sales and labor, oversee catering execution, uphold food safety and store standards, and partner with the Director of FOH Operations on growth initiatives.

Qualifikationen

• 5+ years in restaurant, retail, bakery, deli, or hospitality management.
• Multi-unit management experience strongly preferred.
• Proven ability to lead and develop managers.
• Strong understanding of sales, labor, staffing, and customer service.
• Excellent communication, organization, and follow-through.
• Willing to travel between all five Henri’s locations.
• Flexible schedule based on business needs.

Aufgaben

• Lead, coach, and develop five General Managers.
• Hold GMs accountable for sales, labor, staffing, service, and performance.
• Visit locations regularly to ensure consistent execution.
• Monitor sales, labor, staffing, scheduling, and store performance.
• Ensure excellent customer service and guest experience.
• Maintain bakery/deli standards, presentation, availability, cleanliness.
• Ensure SOPs, food safety, and procedures are followed.
• Identify issues and follow up for resolution.
• Develop Shift Leads as future leaders.
• Coach and develop high-potential Shift Leads.
• Set clear expectations and development plans for Shift Leads.
• Support recruiting, training, retention, leadership development.
• Ensure store-level catering orders are accurate and on time.
• Grow retail and catering sales opportunities.
• Track performance and report to Director of FOH Operations.
• Support new initiatives and company-wide projects.

Kenntnisse

Leadership

People development

Communication

Organization

Problem solving

Travel flexibility

Customer service

Jobbeschreibung

Henri’s Bakery & Deli is looking for an experienced Front of House Retail Operations Manager

to help lead and support the execution of our five retail locations.

This is a hands‑on, field‑based leadership role focused on developing General Managers, developing future leaders, driving operational consistency, improving performance, and ensuring the Henri’s guest experience is delivered across every location.

The position will also oversee store‑level catering execution, while overall company catering strategy and growth remain with the Director of FOH Operations.

Key Responsibilities

• Lead, coach, and develop five General Managers.
• Hold GMs accountable for sales, labor, staffing, service, and operational performance.
• Conduct regular visits to all locations and ensure consistent execution of Henri’s standards.
• Monitor sales, labor, staffing, scheduling, and store performance.
• Ensure excellent customer service and guest experience.
• Maintain standards for bakery and deli case presentation, product availability, cleanliness, and organization.
• Ensure SOPs, food safety, and operating procedures are consistently followed.
• Identify operational issues and ensure timely follow‑up and resolution.
• Develop and mentor Shift Leads as future leaders, helping create a strong leadership pipeline for Henri’s.
• Work with GMs to identify high‑potential Shift Leads and provide coaching, training, and development opportunities.
• Help establish clear expectations and development plans for Shift Leads preparing for future management roles.
• Support recruiting, training, retention, and leadership development.
• Ensure store‑level catering orders are accurate, on time, and executed to company standards.
• Help GMs identify opportunities to grow retail and catering sales.
• Track performance and provide regular updates to the Director of Front of House Operations.
• Support new initiatives, operational improvements, and company‑wide projects.

What Success Looks Like

• Strong, accountable General Managers
• A developed pipeline of Shift Leads ready for future leadership opportunities
• Consistent execution across all seven locations
• Improved sales and labor performance
• Strong product presentation and store standards
• Well‑trained and engaged teams
• Problems identified, addressed, and followed through
• Stores operating successfully without constant intervention

Qualifications

• 5+ years of restaurant, retail, bakery, deli, or hospitality management experience.
• Multi‑unit management experience strongly preferred.
• Proven experience leading and developing managers.
• Strong understanding of sales, labor, staffing, and customer service.
• Excellent communication, organization, and follow‑through.
• Strong problem‑solving and accountability skills.
• Comfortable working in a fast‑paced, hands‑on environment.
• Ability to travel between all five Henri’s locations.
• Flexible schedule based on business needs.

The Ideal Candidate

We are looking for a leader who:

• Leads by example.
• Develops people and future leaders rather than simply managing tasks.
• Holds high standards while building strong relationships.
• Is highly organized and follows through.
• Is comfortable having difficult conversations.
• Enjoys being in the stores and working directly with teams.

2310 Coronet Way NW, Atlanta, GA 30318, USA