Operations Manager — MSP Leader | Flexible Schedule & Growth

Syberstone LLC; Wauchula (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based incentives

Ongoing leadership and professional development opportunities

Opportunity to help shape company operations and culture

Collaborative work environment

Job summary

Syberstone LLC in Wauchula is seeking an Operations Manager to oversee the daily operations of their Managed Service Provider business. This role is crucial for ensuring service excellence and operational efficiency while coordinating resources effectively.

The ideal candidate will possess strong leadership skills and operational management experience. Responsibilities include monitoring performance metrics, addressing client concerns, and maintaining vendor relationships while supporting the company's growth.

Qualifications

• Previous experience in operations management, service management, or leadership roles.
• Strong understanding of IT service delivery and customer service principles.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day service operations and ensure efficient delivery of managed IT services.
• Monitor performance metrics and service level agreements (SLAs).
• Facilitate leadership and guidance to technical and administrative staff.

Skills

Leadership skills

Operational management experience

Excellent communication skills

Customer-focused mindset

Education

Associate or bachelor's degree in Business or related field

Tools

PSA and RMM tools

Documentation systems

Job description

Syberstone LLC in Wauchula is seeking an Operations Manager to oversee the daily operations of their Managed Service Provider business. This role is crucial for ensuring service excellence and operational efficiency while coordinating resources effectively.

The ideal candidate will possess strong leadership skills and operational management experience. Responsibilities include monitoring performance metrics, addressing client concerns, and maintaining vendor relationships while supporting the company's growth.