Operations Manager- Modernization (Philadelphia)

TK Elevator; King of Prussia (PA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement

Job summary

TK Elevator is looking for an experienced Operations Manager - Modernization based in Philadelphia, PA. This role involves managing all modernization operations, ensuring profitability, and exceeding budgetary goals.

The ideal candidate will supervise employees, plan modernization jobs, ensure safety adherence, and maintain strong relationships with clients and subcontractors. Responsibilities also include managing project progress and resolving any issues that arise during operations.

Qualifications

• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Two years’ experience managing a branch departmental level or equivalent.
• Ability to interpret diverse technical instructions.

Responsibilities

• Supervises modernization superintendents and employees.
• Plans and directs elevator modernization jobs.
• Mediates and resolves customer complaints.

Skills

Thorough knowledge of the elevator industry

Ability to define problems and draw conclusions

Project management skills

Education

Bachelor’s degree or equivalent experience

Job description

What we expect

TK Elevator is currently seeking an experienced Operations Manager - Modernization in Philadelphia, PA.

Responsible for successfully managing all modernization operations processes, employees and projects to ensure that the department functions profitably and exceeds the annual budgetary plan.

Essential Job Functions

• Supervises all modernization superintendents and employees by providing direction and training, communicating company policies, procedures and objectives. Includes hiring, supervising performance management and administering progressive discipline.
• Administers company safety program, performing weekly safety audits and stressing the importance of safety to all employees.
• Plans, directs and prioritizes elevator modernization jobs including manpower needs; utilizes project management software and other scheduling tools.
• Uses accounting reports and programs to review job status, identify risk and opportunity, and properly report fade issues before revenue recognition.
• Manages jobsites from survey through completion of the modernization process, documenting and advising on project progress, troubleshooting mechanical problems, performing quality audits and meeting with customers to review progress.
• Manages subcontractor schedule and performance on turnkey projects.
• Develops and maintains strong working relationships with owners, elevator consultants, construction firms and architects.
• Reviews and signs off on all bids, attends pre‑bid meetings with construction and modernization sales representatives and provides technical input to calculate labor and material costs.
• Identifies, reviews and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write‑offs, credits and other necessary approvals.
• Maintains up‑to‑date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity with company Standard Operating Procedures and products by attending training classes, utilizing the SOP document library and reviewing factory equipment updates and supplier goods; interfaces with corporate departments including factory, coordination and labor, and Regional Director.
• Mediates and resolves complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.
• Determines materials needed for job completion and coordinates and arranges subcontracting portions of installations.
• Makes weekly crew visits and day‑one visits to manage safety, site activities and employee progress; documents findings.

Who We Are Looking For

Education & Experience:

• Bachelor’s degree (or equivalent industry and management experience); or two years’ experience managing a branch departmental level; or an equivalent combination of education and experience.
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

What We Offer

• Medical, dental and vision coverage.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Supplemental medical plans.
• Company‑paid short‑term and long‑term disability insurance.
• Company‑paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company‑paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: employees can contribute a portion of pay on a pre‑tax or Roth basis, with a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment).

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who We Are

For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.

Email: [e-mail]