Operations Manager – Midlands

Asset Finance International; Wichita, Northern (KS, KY); Hybrid; USD 99,000 - 119,000; Full time

Job summary

Asset Finance International in the UK is seeking an experienced Operations Manager to run teams responsible for Payouts, Customer Service and Proposals. The successful candidate will lead training, manage customer relationships, mitigate IT system risks, ensure policy compliance, and drive continuous improvement in a growing business. This hybrid role requires three days in the office per week in the South East England/ Thames Valley area.

Qualifications

• Experience leading teams in asset finance.
• Proven ability to train and coach staff, including appraisals and 1-to-1 reviews.
• Strong focus on process improvement and risk management.

Responsibilities

• Produce and implement training plans and objectives for the team, including appraisals and one-to-one reviews.
• Manage relationships with internal and external customers to enhance engagement and loyalty.
• Oversee operational risk related to the IT system and in-life activity of customer accounts.
• Provide guidance regarding the IT system and related operational issues.
• Ensure compliance with applicable policies and procedures.
• Collaborate with stakeholders to ensure IT system requirements are fit for purpose and support growth.
• Maintain a right-first-time and continuous improvement ethos.

Job description

To £75,000 plus fantastic bonus and benefits.

Our client is a highly respected vendor and equipment finance company who operate across a broad range of assets and due to Our client is a very well established and award winning business finance specialist.

Due to continued growth they are looking for an experienced Operations Manager to run their teams covering Payouts, Customer Service and Proposals.

The successful Operations Manager will have a proven track record of running a team within Asset Finance.

Responsibilities will include:

• Produce and implement training plans and personal objectives for the team, including completion of appraisals and one-2-one reviews
• Manage, maintain and build the relationships with internal and external customers enhancing and developing relationships
• Manage relevant operational risk associated with the operation of the IT system and the in-life activity of customer accounts
• Provide guidance regarding the IT System and related operational issues
• Ensure compliance with applicable policies and procedures
• Working with all relevant stakeholders to ensure that IT system requirements remain fit for purpose and will continue to support the ongoing grow of the customer base
• Working with a “right first time” and continuous improvement ethos

This is a fantastic opportunity to join a growing and dynamic business.

Excellent salary plus bonus and benefits. Location:UK, South East Eng / Thames Valley (Hybrid), with 3 days per week in…