Operations Manager, Maiden Lane San Francisco

SupportFinity™; San Francisco (CA); On-site; USD 87,500 - 130,000; Full time

Benefits offered by this job

Well-being resources

Generous paid time off

401(k) plan

Healthcare offerings

Job summary

SupportFinity™ is searching for an Operations Manager for its San Francisco boutique, overseeing all operational functions. This includes inventory control, budgeting, staffing, and ensuring a positive customer experience. The ideal candidate has at least 5 years of experience and possesses excellent leadership and communication skills.

The salary range for this full-time position starts at $87,500 and can go up to $130,000, with additional benefits including generous paid time off and a robust healthcare plan.

Qualifications

• Minimum 5 years of related experience.
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights and weekends.
• Excellent communication skills.

Responsibilities

• Oversee all operational functions within the Boutique.
• Collaborate with the retail operations team for strategic initiatives.
• Lead and coach operational staff.
• Manage budget and forecast expenditures.

Skills

Operational management

Leadership and coaching

Budget management

Inventory control

Customer service orientation

Education

Bachelor's degree

Job description

Operations Manager, Maiden Lane San Francisco

Full‑time. Posted Mar 14.

Oversee and direct the operations function within the San Francisco boutique of CHANEL.

Responsibilities

• Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Alterations, Facilities Management, Security, Resource Planning/Staffing, Compliance, and Expense Management.
• Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency.
• Lead and coach operational staff to deliver flawless service.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Serve as the ultimate expert on all Standard Operating Procedures, Systems and Tools within the Boutique.
• Manage a budget and forecast expenditures for a multi‑faced Boutique.

Desired Qualities

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Exceptional organization and attention to detail in a dynamic, fast‑paced environment.
• Ability to build collaborative partnerships and relationships.
• Strong people‑leadership and development skills.
• Creativity and innovation in testing, learning, and taking new risks.

Qualifications

• Minimum 5 years of related experience.
• Bachelor’s degree preferred.
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.
• In‑store presence for boutique management, team coaching, and upholding boutique image and operational standards.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.

Compensation

The anticipated base salary range for this position is $87,500 through $130,000. Base salary is one component of the total compensation for this position. Other components include additional compensation, benefits, and perks.

Benefits and Perks

• Well‑being resources, including dedicated paid time off for well‑being and a well‑being fund.
• Family and caregiving benefits (parental leave, fertility support, Milk Stork, and Care.com Membership).
• Generous paid time off policies: vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, flexible spending accounts, health savings account, and employee assistance program.
• Life insurance, accidental death & dismemberment, short‑term disability, long‑term disability, health advocate, international business travel accident & medical, and commuter transit & parking.

Diversity and Inclusion

We are intentional in promoting diversity and inclusion. We foster respect, empathy, and dignity for all and strive to create an inclusive and equitable workplace.