Boutique Director, San Francisco

CHANEL; San Francisco (CA); On-site; USD 134,000 - 185,000; Full time

Benefits offered by this job

Wellbeing resources

Generous paid time off

401(k) and incentives

Job summary

CHANEL is seeking a Boutique Director in San Francisco, California, to lead and inspire a dedicated team committed to providing an exceptional client experience. This role demands a seasoned leader with at least 7 years of relevant experience who can coach team members and drive business performance through innovative strategies.

The successful candidate will embody CHANEL's values and culture, ensuring that the boutique meets its performance targets while fostering a positive and inclusive work environment. Various benefits and competitive compensation are offered.

Qualifications

• Minimum 7 years of related experience.
• Ability to lift 15 lbs.
• Flexible schedule for varied hours.

Responsibilities

• Coach and inspire boutique staff for elevated client experience.
• Develop and achieve business goals with the boutique team.
• Represent CHANEL in the market through community involvement.

Skills

People leadership

Client experience passion

Communication skills

Education

Bachelor’s degree

Job description

About the Role

We are looking for a Boutique Director who will be the ultimate leader and brand ambassador of the Boutique. They will play an influential role in building and developing an exceptional team that consistently provides superior client service and ensures that the boutique exceeds defined performance targets.

Job Responsibilities

• Coach and inspire boutique staff to deliver an elevated client experience for all clients.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Act as a leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities.
• Develop and achieve business goals, partnering with the boutique team and Home Office to devise creative and strategic solutions to increase sales.
• Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned.
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high‑profile businesses, and social and seasonal events.

Qualifications and Eligibility

• Minimum 7 years of related experience.
• Bachelor’s degree (preferred).
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.
• Strong people leadership and development skills.
• Excellent communication skills and a passion for client experience.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.

Position Logistics

• Boutique Management: Requires in‑store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.

Compensation

• The anticipated base salary range for this position is $134,000 through $185,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance, accidental death & dismemberment, short term disability, long term disability, health advocate, international business travel accident & medical, and commuter transit & parking.