Assistant Manager, Operations

CHANEL; New York (NY); On-site; USD 70,200 - 102,000; Full time

Benefits offered by this job

Well-being resources

Generous paid time off

401K and other incentives

Robust healthcare offerings

Job summary

CHANEL is seeking an Assistant Manager of Operations in New York, who will oversee boutique operations and ensure optimal client service. The ideal candidate should have a minimum of 3 years of related experience and a Bachelor's degree. Responsibilities include managing inventory, coaching team members, and maintaining operational excellence.

Passion for the House of CHANEL and excellent communication skills are essential, as well as the ability to thrive in a team environment. The role requires flexibility in working hours.

Qualifications

• Minimum 3 years of related experience.
• Ability to lift 15 lbs.
• Flexible schedule including late nights and weekends.

Responsibilities

• Oversee operations function within the boutique.
• Manage inventory and support sales to ensure optimal client service.
• Coach and inspire the team to deliver operational excellence.

Skills

Team collaboration

Attention to detail

Client experience understanding

Excellent communication skills

Foreign language skills

Education

Bachelor's degree

Job description

Assistant Manager, Operations- WFJ

We are looking for an Assistant Operations Manager who will assist in overseeing the operations function within the boutique. They are the expert on all Standard Operating Procedures, systems, and tools and ensuring the smooth running of operations to enable the ultimate client experience. They will work closely with the Operations Manager, along with the Boutique Leaders, imparting critical business knowledge and maintaining operational excellence.

What impact you can create at CHANEL

• Own key operational functions within the Boutique including Inventory control, Cycle counts, Shipping and Receiving; support Facilities Management, Security, and Compliance.
• Collaborate with Home Office Retail Operations team to execute strategic initiatives focused on increasing operational efficiency.
• Coach and inspire the team to uphold and deliver operational excellence.
• Contribute to a positive working environment and support a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools, and act as a resource for entire Boutique Team.
• Support the team through various projects, initiatives, sales, and customer services.
• Manage product request and movement while upholding organizational standards.

You are energized by

• The history and heritage of The House of CHANEL.
• Building collaborative partnerships and relationships.
• Fostering a meaningful client experience centered around inclusion and connection.
• Problem-solving and navigating complexity.
• Creativity and innovation by testing, learning, and taking new risks.

What you will bring to the team

• Ability to thrive in a team environment and work collaboratively.
• Excellent attention to detail and organizational skills.
• Understanding of, and passion for, client experience.
• Excellent written and verbal communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Logistics

• Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
• Minimum 3 years of related experience.
• Bachelor’s degree (preferred).
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deemed appropriate.

What skills you will learn

• Exposure to multiple boutique business functions and categories.
• Growth in additional business and functional areas of the retail business.
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally.
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules.

Compensation

• The anticipated base salary range for this position is $70,200 through $102,000. Base salary is one component of the total compensation. Other forms of variable pay may be offered. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks

• Well-being resources: dedicated paid time off for wellbeing and a Well-being fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program.
• Life insurance, accidental death & dismemberment, short-term disability, long-term disability, health advocate, international business travel accident & medical, commuter transit & parking.