Operations Manager: Lead Teams, Boost Productivity & Safety

Amazon; Edison (NJ); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager in Edison, NJ to lead and develop a team of salaried and hourly talent, driving safety, quality, attendance, and performance. You will guide your team with tools for success while improving productivity and efficiency through data-driven decisions and analytical problem-solving.

This role covers our three-step fulfillment workflow (First mile, Middle mile, Last mile) and involves managing cross-functional collaboration with Safety, Engineering, Loss

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills
• Excellent customer service skills, communication skills and interpersonal skills

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Team leadership

Lean techniques

Data analysis

Problem solving

Customer service

Education

Bachelor's degree

Job description

Amazon is seeking an Operations Manager in Edison, NJ to lead and develop a team of salaried and hourly talent, driving safety, quality, attendance, and performance. You will guide your team with tools for success while improving productivity and efficiency through data-driven decisions and analytical problem-solving.

This role covers our three-step fulfillment workflow (First mile, Middle mile, Last mile) and involves managing cross-functional collaboration with Safety, Engineering, Loss