Guest Experience & Operations Leader

Five Star Parks and Attractions; Greensboro (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Five Star Parks & Attractions in Celebration Station - Greensboro, NC is seeking an Operations Manager to lead a diverse team of attraction operators, technicians, and customer service staff. You will plan daily operations, enhance safety and guest service, and drive efficiency across all parks functions.

The role requires strong leadership, commitment to safety, and a passion for hospitality, with weekend and holiday availability and the ability to lift up to 39 lbs.

Qualifications

• Minimum 21 years of age.
• At least 1 year of supervisory/management experience.
• Experience in Restaurant/F&B management required.
• Weekend and holiday availability required.
• Ability to stand long hours and lift up to 39 lbs.
• Valid driver’s license and US work authorization.

Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring all operations comply with safety standards.
• Oversee scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and emergencies.

Skills

Leadership

Team management

Attention to detail

Operational excellence

Hospitality

Customer service

Time management

Communication

Education

High school diploma or GED

Management experience (1+ yr)

Restaurant/F&B management

Job description

Five Star Parks & Attractions in Celebration Station - Greensboro, NC is seeking an Operations Manager to lead a diverse team of attraction operators, technicians, and customer service staff. You will plan daily operations, enhance safety and guest service, and drive efficiency across all parks functions.

The role requires strong leadership, commitment to safety, and a passion for hospitality, with weekend and holiday availability and the ability to lift up to 39 lbs.