Operations Manager: Lead HVAC & Field Service Teams

Peaden Air Conditioning Plumbing and Electrical; Panama City (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Peaden Air Conditioning, Plumbing & Electrical in Florida's Panhandle seeks an experienced Operations Manager to lead day-to-day residential service and installation operations.

You will develop technicians and frontline leaders, improve KPIs, ensure safety and customer satisfaction, and partner with dispatch to maximize efficiency and profitability while guiding teams toward General Manager-level growth.

Qualifications

• Prior management or operational leadership experience required.
• Proven ability to manage KPIs, revenue goals, and business performance.
• Experience leading and developing frontline or field-based teams.
• Strong coaching skills with the ability to recognize performance gaps and create clear improvement plans.
• Confident communicator who is comfortable leading meetings, conducting training, and having difficult performance conversations.
• Strong organizational, planning, and problem-solving skills.
• Ability to balance employee development, customer experience, and business results.
• Results-driven leadership with a strong commitment to accountability.
• Experience in HVAC, Plumbing, Electrical, Residential Services, or Home Services strongly preferred.
• Experience with ServiceTitan or similar field service management software preferred.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete required pre-employment screening.

Responsibilities

• Lead and develop technicians, installers, and frontline leaders.
• Drive department performance across revenue, average ticket, conversion rate, technician efficiency, call quality, and other key performance indicators.
• Establish clear goals and ensure team members understand their individual performance expectations.
• Review KPIs regularly and develop action plans to address performance gaps.
• Coach employees through ride-alongs, one-on-one meetings, call reviews, and ongoing performance conversations.
• Lead structured team meetings, training sessions, and performance reviews.
• Develop and execute training focused on technical performance, customer service, communication, and sales effectiveness.
• Partner closely with dispatch to improve technician utilization, job assignment, capacity, and overall operational efficiency.
• Identify operational challenges and implement solutions that improve productivity, profitability, and customer experience.
• Hold team members accountable while maintaining a positive, professional, and performance-driven culture.
• Recruit, develop, and retain high-performing team members.
• Maintain consistent communication between field teams, leadership, and supporting departments.
• Ensure company policies, safety expectations, and operational standards are consistently followed.
• Use company technology and reporting tools to monitor performance and make data-driven decisions.

Skills

Management experience

KPIs & revenue

Frontline team leadership

Coaching skills

Communication

Organization & planning

Problem-solving

HVAC/Plumbing/Electrical

Home services experience

ServiceTitan experience

Driver's license

Pre-employment screening

Tools

ServiceTitan

Job description

Peaden Air Conditioning, Plumbing & Electrical in Florida's Panhandle seeks an experienced Operations Manager to lead day-to-day residential service and installation operations.

You will develop technicians and frontline leaders, improve KPIs, ensure safety and customer satisfaction, and partner with dispatch to maximize efficiency and profitability while guiding teams toward General Manager-level growth.