Ops Manager - HVAC, Plumbing & Electrical | Bonus + Vehicle

Peaden Air Conditioning Plumbing and Electrical; Pensacola (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Performance bonus

Insurance

401(k)

Paid time off

Paid holidays

Parental leave

Leadership development

Advancement to GM

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking an experienced Operations Manager to lead our residential service and installation teams in the Florida Panhandle. You will mentor technicians, optimize KPIs, and ensure an exceptional customer experience while driving profitable operations.

This hands-on leader will manage performance reviews, training, dispatch coordination, and safety compliance, with a clear path toward General Manager leadership and ongoing leadership development.

Qualifications

• Prior management or operational leadership experience required.
• Proven ability to manage KPIs, revenue goals, and business performance.
• Experience leading and developing frontline or field-based teams.
• Strong coaching skills with the ability to recognize performance gaps and create clear improvement plans.
• Confident communicator who is comfortable leading meetings, conducting training, and having difficult performance conversations.
• Strong organizational, planning, and problem-solving skills.
• Ability to balance employee development, customer experience, and business results.
• Results-driven leadership style with a strong commitment to accountability.
• Experience in HVAC, Plumbing, Electrical, Residential Services, or Home Services strongly preferred.
• Experience with ServiceTitan or similar field service management software preferred.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead and develop technicians, installers, and frontline leaders.
• Drive department performance across revenue, average ticket, conversion rate, technician efficiency, call quality, and other key performance indicators.
• Establish clear goals and ensure team members understand their individual performance expectations.
• Review KPIs regularly and develop action plans to address performance gaps.
• Coach employees through ride-alongs, one-on-one meetings, call reviews, and ongoing performance conversations.
• Lead structured team meetings, training sessions, and performance reviews.
• Develop and execute training focused on technical performance, customer service, communication, and sales effectiveness.
• Partner closely with dispatch to improve technician utilization, job assignment, capacity, and overall operational efficiency.
• Identify operational challenges and implement solutions that improve productivity, profitability, and customer experience.
• Hold team members accountable while maintaining a positive, professional, and performance-driven culture.
• Recruit, develop, and retain high-performing team members.
• Maintain consistent communication between field teams, leadership, and supporting departments.
• Ensure company policies, safety expectations, and operational standards are consistently followed.
• Use company technology and reporting tools to monitor performance and make data-driven decisions.

Job description

Peaden Air Conditioning, Plumbing & Electrical is seeking an experienced Operations Manager to lead our residential service and installation teams in the Florida Panhandle. You will mentor technicians, optimize KPIs, and ensure an exceptional customer experience while driving profitable operations.

This hands-on leader will manage performance reviews, training, dispatch coordination, and safety compliance, with a clear path toward General Manager leadership and ongoing leadership development.