Operations Manager, HVAC & Home Services | Bonus + Vehicle

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus opportunities

Company-provided vehicle and fuel card

Medical, Dental & Vision Insurance

Company-paid Life Insurance

Company-paid Long-Term Disability

401(k) with Company Match

Paid Time Off starting Day 1

Paid Holidays

Paid Parental Leave

Company-provided technology

Leadership development and training

Advancement toward General Manager

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking an experienced Operations Manager to lead day-to-day residential service and installation operations in the Florida Panhandle. You will develop technicians and frontline leaders, improve KPIs, and ensure exceptional customer experiences.

This hands-on leadership role involves coaching, training, ride-alongs, and partnering with dispatch to optimize utilization and efficiency, with a clear path toward General Manager leadership.

Qualifications

• Prior management or operational leadership experience required.
• Proven ability to manage KPIs, revenue goals, and business performance.
• Experience leading and developing frontline or field-based teams.
• Strong coaching skills with the ability to recognize performance gaps and create clear improvement plans.
• Confident communicator who is comfortable leading meetings, conducting training, and having difficult performance conversations.
• Strong organizational, planning, and problem-solving skills.
• Ability to balance employee development, customer experience, and business results.
• Results-driven leadership style with a strong commitment to accountability.
• Experience in HVAC, Plumbing, Electrical, Residential Services, or Home Services strongly preferred.
• Experience with ServiceTitan or similar field service management software preferred.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete required pre-employment screening.

Responsibilities

• Lead and develop technicians, installers, and frontline leaders.
• Drive department performance across revenue, average ticket, conversion rate, technician efficiency, call quality, and other KPIs.
• Establish clear goals and ensure team members understand their performance expectations.
• Review KPIs regularly and develop action plans to address performance gaps.
• Coach employees through ride-alongs, one-on-one meetings, call reviews, and ongoing performance conversations.
• Lead structured team meetings, training sessions, and performance reviews.
• Develop and execute training focused on technical performance, customer service, communication, and sales effectiveness.
• Partner closely with dispatch to improve technician utilization, job assignment, capacity, and overall operational efficiency.
• Identify operational challenges and implement solutions that improve productivity, profitability, and customer experience.
• Hold team members accountable while maintaining a positive, professional, and performance-driven culture.
• Recruit, develop, and retain high-performing team members.
• Maintain consistent communication between field teams, leadership, and supporting departments.
• Ensure company policies, safety expectations, and operational standards are consistently followed.
• Use company technology and reporting tools to monitor performance and make data-driven decisions.

Skills

Leadership

KPI management

People development

Coaching

Communication

Planning

Problem solving

Customer focus

Results-driven

Tools

ServiceTitan

Job description

Peaden Air Conditioning, Plumbing & Electrical is seeking an experienced Operations Manager to lead day-to-day residential service and installation operations in the Florida Panhandle. You will develop technicians and frontline leaders, improve KPIs, and ensure exceptional customer experiences.

This hands-on leadership role involves coaching, training, ride-alongs, and partnering with dispatch to optimize utilization and efficiency, with a clear path toward General Manager leadership.