Operations Manager

Keller Williams Los Angeles | Downtown LA; Pasadena (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Direct mentorship

Access to a tech stack

Job summary

Keller Williams Los Angeles | Downtown LA is looking for a Real Estate Operations Manager for the eXp Team Borges in Pasadena, CA. In this role, you'll manage listings and transactions while leveraging AI tools like Claude and ChatGPT extensively. The ideal candidate will have 1-2 years in real estate operations with a solid grounding in communication, organization, and technology. Competitive base compensation of $60,000 to $90,000 plus performance bonuses and mentorship opportunities available.

Qualifications

• 1–2+ years in real estate ops or transaction coordination.
• Experience managing listings or coordinating transactions.
• Strong written and verbal communication skills.

Responsibilities

• Lead the process from listings through marketing and showings.
• Coordinate transactions from contract to close.
• Build and refine operational SOPs and automations.

Skills

Real estate operations

Transaction coordination

Communication skills

AI tools proficiency

Canva

Tools

Follow Up Boss

DocuSign

MLS

Zapier

Job description

Real Estate Operations Manager – eXp Team Borges – Pasadena, CA

$60,000–$90,000 + bonuses

The Role in One Sentence

Run the listings, run the closings, run the systems — for one of the top-producing real estate teams in the San Gabriel Valley, with a tech stack that uses Claude and ChatGPT every single day.

Why This Job Is Different

Most real estate ops jobs are paperwork and phone tag. This one isn't. You'll be the operational backbone of a team that runs on AI automation, custom-built bots, and modern marketing systems. If you've ever caught yourself thinking "a robot should be doing this," you'll fit in here.

The previous Ops Manager held this role for two years and is now transitioning into a licensed agent on the team. That's the kind of growth path we offer the right person.

What You'll Do

• Listings: lead the full process — prep, photos, MLS input, marketing, showings, feedback
• Transactions: coordinate every deal from contract to close, keep clients and agents informed
• Systems: build and refine the SOPs, checklists, and automations that keep the team running
• Communication: be the central hub between agents, clients, vendors, lenders, escrow, and TC
• Marketing: crank out single-property sites, social posts, email blasts, and listing content using AI tools and templates we’ll provide
• Admin: CRM hygiene (Follow Up Boss), document management, scheduling, file management

Who You Are

• 1–2+ years in real estate ops, transaction coordination, or a comparable detail‑heavy role
• You’ve successfully managed listings or coordinated transactions through close
• Organized to a fault — you don’t drop balls
• Strong written and verbal communication
• Daily user of Claude, ChatGPT, or similar AI tools — you’ve used them to write emails, summarize docs, draft listings, and solve problems. This is non‑negotiable.
• Comfortable in Canva (or willing to learn fast) for marketing assets
• Familiar with real estate tools: MLS, a CRM, DocuSign, Skyslope, or Dotloop
• Know LA County and the SGV market

Bonus Points

• Experience with Claude Code, Cursor, or any AI coding tool
• You’ve built automations in Zapier, Make, or Apps Script
• You’ve created custom GPTs or AI workflows for a previous role
• Some HTML/CSS comfort for editing landing pages and email templates

The Deal

• $60,000–$90,000 base depending on experience (top of range = strong AI/tech proficiency)
• Performance bonuses on closed transactions and team milestones
• Direct mentorship from Justin Borges, a top-producing agent
• A clear path to grow into an agent or marketing lead role
• Access to a best-in-class tech stack and a team that actually invests in tools

Compensation

$60,000 - $90,000 yearly