Driver Manager Operations Leader

Stevens Transport INC.; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Stevens Transport, North Americas Premier Refrigerated Transportation Company, located in Dallas, TX, seeks a Fleet Operations Leader to oversee daily operations for Transportation Managers and up to 500 drivers.

You will coach, develop, and monitor KPI performance while driving driver development and retention, resolving escalations, and championing operational excellence across the team.

Qualifications

• 3+ years of relevant transportation management experience with a sizable fleet.
• Intermediate proficiency in Microsoft Excel functions
• Ability to turn data into process improvements through understanding, accepting, and adopting change
• Demonstrated experience with route optimization and vehicle tracking software
• Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally
• Ability to perform in an environment with ambiguous situations, rapidly changing priorities, and competing deadlines
• Proven record of making well-informed decisions in both routine and emergency situations
• Team play with a high degree of initiative and independent execution
• Ability to manage high volumes of inbound email and phone calls
• Experience in managing and developing leaders

Responsibilities

• Evaluate critical business needs and create standard operating procedures that resolve both fluid and concrete situations
• Monitor and improving Utilization, Retention, Home Time, Service and Safety KPI’s
• Analyze and manage data on a regular basis to ensure we are pinpointing areas of improvement and opportunities for growth
• Lead and manage the day-to-day dynamics and operation of the Fleet Operations Team of Transportation Managers undefined
• Champion customer service through an intense focus on operational excellence
• Report KPI performance daily to all levels of leadership

Skills

DOT Regulations

Strong Communication

Strong Organization

Active Listener

Leadership

Focus

Decision making ability

AS400

Ad Hoc Reporting

Excel KPI Analysis

Problem Solving

Analytical

Empathy

Documentation

Conflict resolution

Tools

AS400

Job description

Department: Operations

Job Description: JOB SUMMARY:

Reporting up to the Director or Vice President of Operations, The Fleet Operations Leader oversees all daily operational activities for a team of Transportation Managers and up to 500 drivers. The Fleet Operations Leader will lead, coach, and develop a team of Transportation Managers, to include KPI monitoring and analysis, with emphasis on driver development and retention. This will include managing escalations from the team to ensure quick and calculated decisions. In conjunction with managing metrics, be a deliberate, present, and motivational leader demonstrating passion and purpose.

Job Description: Key Responsibilities

• Evaluate critical business needs and create standard operating procedures that resolve both fluid and concrete situations
• Monitor and improving Utilization, Retention, Home Time, Service and Safety KPI’s
• Analyze and manage data on a regular basis to ensure we are pinpointing areas of improvement and opportunities for growth
• Lead and manage the day-to-day dynamics and operation of the Fleet Operations Team of Transportation Managers undefined
• Champion customer service through an intense focus on operational excellence
• Report KPI performance daily to all levels of leadership

QUALIFICATIONS: Minimum Qualifications

• 3+ years of relevant Over the Road transportation management experience with a sizable fleet
• Intermediate proficiency in Microsoft Excel functions
• Ability to turn data into process improvements through understanding, accepting, and adopting change
• Demonstrated experience with route optimization and vehicle tracking software
• Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally
• Ability to perform in an environment with ambiguous situations, rapidly changing priorities, and competing deadlines
• Proven record of making well-informed decisions in both routine and emergency situations
• Team play with a high degree of initiative and independent execution.
• Ability to manage high volumes of inbound email and phone calls
• Experience in managing and developing leaders

Preferred Qualifications

• Advanced knowledge of DOT regulations
• Familiarity with transportation of temperature-controlled product

SKILLS AND ABILITIES:

• DOT Regulations
• Strong Communication
• Strong Organization
• Active Listener
• Leadership
• Focus
• Decision making ability
• AS400
• Ad Hoc Reporting
• Excel KPI Analysis
• Problem Solving
• Analytical
• Empathy
• Documentation
• Conflict resolution

PHYSICAL DEMANDS:

Prolonged periods sitting at a desk and working on a computer

Work Experience: 3+ years in professional work setting, 1+ years Transportation/Supply Chain preferred Considering Transportation Manager.

Work Environment Office-based operations environment with high volumes of inbound email and phone calls, ambiguous situations, rapidly changing priorities and competing deadlines.

Workshift: Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US:

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT:

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR:

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt‑free transportation and logistics conglomerate, come join the over 750 corporate family members.