Operations Manager- In Home ABA Therapy services

The Treetop; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid Time Off & Holidays

Paid Training

Supportive team culture

Job summary

The Treetop ABA – Arizona is seeking an Operations Manager for our in-home services. You will oversee daily field operations, coordinate staff schedules across Arizona, and work closely with families to ensure smooth service delivery.

Ideal candidates bring ABA or behavioral health experience, strong organizational skills, and a collaborative mindset to support clinical and administrative teams.

Qualifications

• Must live within driving distance to one of our AZ clinics.
• 2+ years of ABA or behavioral health experience.
• 3+ years in scheduling, medical front office, or clinic operations.
• Strong customer service and communication skills.
• Ability to organize, multitask, and problem-solve in a fast-paced setting.
• Experience supporting or leading teams.

Responsibilities

• Coordinate staff assignments, schedules, and visit logistics.
• Support clinical and administrative teams with daily tasks.
• Communicate with families to ensure support and timely updates.
• Troubleshoot cancellations, staffing gaps, or onboarding delays.
• Partner with leadership to improve field operations and processes.
• Track service delivery, onboarding tasks, and documentation for compliance.
• Support field trainings and team engagement.

Skills

ABA experience

Scheduling ops

Customer service

Organize multitask

Team leadership

Self-motivated

Job description

Ready to Run the Show?

Do you love keeping things organized, running smoothly, and making people's lives easier? Are you the kind of person who thrives on variety—one day coordinating staff schedules, the next solving field logistics across multiple homes, and the next untangling a tricky challenge before your second cup of coffee?

If so, The Treetop ABA – Arizona has the perfect role for you as our Operations Manager – In-Home Services. This isn’t a typical desk job—it's a blend of coordination, communication, and problem-solving that directly impacts the experience of children, families, and staff.

Who We Are

At The Treetop ABA, we help children ages 2–18 with autism and developmental needs through in-home, school, community, and clinic-based ABA programs. Our mission is simple: deliver evidence-based care that truly makes a difference—while ensuring our teams feel supported every step of the way.

Where You'll Work

This role supports our Arizona in-home service region. As the Operations Manager for our in-home division, you’ll be the go-to leader ensuring our field-based services run smoothly and efficiently. You’ll oversee daily operations, manage client and staff scheduling across the region, support behavior technicians in the field, and partner closely with clinical leadership. You’ll also play a key role in building strong relationships with families and fostering community connections throughout Arizona.

What You'll Do

This role ensures our in-home ABA services run smoothly from referral to service delivery. You’ll coordinate schedules, support staff, communicate with families, and keep operations moving without service interruptions.

Key responsibilities include:

• Coordinating staff assignments, schedules, and visit logistics
• Supporting clinical and administrative teams with day-to-day operational tasks
• Ensuring families receive timely communication and feel supported throughout the process
• Troubleshooting service issues such as cancellations, staffing gaps, or onboarding delays
• Partnering with leadership to improve processes and field operations
• Tracking service delivery, onboarding tasks, and documentation for compliance
• Supporting field trainings, team engagement, and operational planning
• Maintaining compliance with internal policies and payer requirements to avoid service disruptions

What We're Looking For

• Must live in driving distance to one of our clinics
  • Tucson
  • Glendale
  • Scottsdale
  • Phoenix
  • Mesa
• 2+ years of experience inABA or behavioral health
• 3+ years experience withscheduling, medical front office, or clinic operationspreferred
• Strongcustomer service and communicationskills
• Ability toorganize, multitask, and problem-solvein a fast-paced setting
• Experience supporting or leading teams
• Self-motivated and collaborative

Schedule:

• Full-time position with flexible hours between 7:30 AM–5:30 PM, based on client and field coverage needed

What You'll Love About Working With Us

• Salary that matches your skills: $55,000 – $65,000 annually depending on experience
• Benefits that have your back:
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) with company match
  • Paid Time Off & Paid Holidays
  • Paid Training
  • Supportive team culture: Fun, collaborative, and focused on professional growth