Operations Manager II — AI & Digital Transformation

World Wide Technology; Maryland Heights (MO); On-site; USD 74,000 - 93,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

Profit Sharing

401k Plan with Company Matching

Life and Disability Insurance

Flexible Spending Accounts

Tuition Reimbursement

PTO & Holidays

Parental Leave

Medical Leave

Military Leave

Bereavement

Day of Caring

Employee Discount Program

Job summary

World Wide Technology (WWT) is seeking an Operations Manager to partner with the VP and AI Transformation teams, driving execution, reporting and cadence across the Digital & AI Transformation Practice. You will balance Chief of Staff duties with hands-on management of headcount, budgets and AI adoption programs, coordinating with cross-functional teams and leadership peers.

The role emphasizes strategic reporting, governance, and enabling team growth while maintaining strong stakeholder

Qualifications

• 5+ years of Operations Management experience.
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Understanding of WWT business functions and organization, including Sales, Marketing, Partner Management, Services, and the Digital and AI Transformation Practice.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Self-directed, with the ability to adapt to change and competing demands.
• Experience with Agile processes, e.g., Kanban board-driven development projects.
• Strong business acumen & interpersonal skills; ability to negotiate with business partners.
• Experience supporting an executive in a Chief of Staff, business operations, or program/project management capacity.
• Experience managing or forecasting headcount and operating budgets.
• Experience with AI adoption, automation, or citizen development programs strongly preferred.
• Strong verbal, written, and presentation communication skills.
• Ability to manage teams, work efforts, and KPIs using productivity tools including Microsoft Office suite, Smartsheets, Salesforce, and Tableau.
• Remote work experience with Webex, MSFT Teams, and other tools.
• Experience with budgeting and forecasting tools (e.g., Smartsheet, Excel, Anaplan) to track headcount and spend.
• Experience with AI tools including Microsoft Co-Pilot, Claude Work/Code, Google Gemini.
• Familiarity with AI adoption and citizen development frameworks and tracking tools.
• Ability to exercise discretion and sound judgment when representing leadership in their absence.

Responsibilities

• Serve as Chief of Staff to the VP, Applied AI, Digital Workspace, and AI Advisor teams keeping them informed of upcoming key decisions, deliverables, and risks across the Digital and AI Transformation Practice.
• Stand in for the VP in designated leadership forums and meetings when they are unavailable, ensuring continuity and progress on key initiatives.
• Build and deliver regular reporting on practice-wide goals, KPIs, and results, including dashboards and executive updates.
• Own AI adoption metrics and processes for the practice, including tracking and promoting citizen development activity across teams.
• Manage day-to-day operations of the team, including tracking key deliverables and ensuring completion across the leadership team.
• Manage the practice's existing and planned headcount budget, including forecasting and reporting against plan.
• Coordinate key leadership and enablement events, including offsites, all-hands meetings, ATSMs, and recurring weekly cadences.
• Partner with peer operations managers across the practice's solution areas and peer functions, and with the GS&A Operations Director, to align processes, reporting, and priorities.
• Serve as a central point of contact between teams to monitor status of initiatives.
• Ensure visibility and reporting of field enablement content aligned to the portfolio.
• Ensure the upkeep of HR, business, corporate culture, and leadership requirements for the Digital and AI Transformation Practice leadership team.
• Measure, using appropriate tools (e.g., Job Performance Matrix), and manage the performance, development, and engagement of the team.
• Lead the team to ensure effective, strategic engagement in achieving the practice's goals.

Skills

Operations management

Leadership

Communication

Agile processes

Budgeting & forecasting

Cross-functional collaboration

Tools

Microsoft Office suite

Smartsheets

Salesforce

Tableau

Excel

Anaplan

Job description

World Wide Technology (WWT) is seeking an Operations Manager to partner with the VP and AI Transformation teams, driving execution, reporting and cadence across the Digital & AI Transformation Practice. You will balance Chief of Staff duties with hands-on management of headcount, budgets and AI adoption programs, coordinating with cross-functional teams and leadership peers.

The role emphasizes strategic reporting, governance, and enabling team growth while maintaining strong stakeholder