Operations Manager II – Digital and AI Transformation Practice

World Wide Technology; Maryland Heights (MO); On-site; USD 74,000 - 93,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

Profit Sharing

401k Plan with Company Matching

Life and Disability Insurance

Flexible Spending Accounts

Tuition Reimbursement

PTO & Holidays

Parental Leave

Medical Leave

Military Leave

Bereavement

Day of Caring

Employee Discount Program

Job summary

World Wide Technology (WWT) is seeking an Operations Manager to partner with the VP and AI Transformation teams, driving execution, reporting and cadence across the Digital & AI Transformation Practice. You will balance Chief of Staff duties with hands-on management of headcount, budgets and AI adoption programs, coordinating with cross-functional teams and leadership peers.

The role emphasizes strategic reporting, governance, and enabling team growth while maintaining strong stakeholder

Qualifications

• 5+ years of Operations Management experience.
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Understanding of WWT business functions and organization, including Sales, Marketing, Partner Management, Services, and the Digital and AI Transformation Practice.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Self-directed, with the ability to adapt to change and competing demands.
• Experience with Agile processes, e.g., Kanban board-driven development projects.
• Strong business acumen & interpersonal skills; ability to negotiate with business partners.
• Experience supporting an executive in a Chief of Staff, business operations, or program/project management capacity.
• Experience managing or forecasting headcount and operating budgets.
• Experience with AI adoption, automation, or citizen development programs strongly preferred.
• Strong verbal, written, and presentation communication skills.
• Ability to manage teams, work efforts, and KPIs using productivity tools including Microsoft Office suite, Smartsheets, Salesforce, and Tableau.
• Remote work experience with Webex, MSFT Teams, and other tools.
• Experience with budgeting and forecasting tools (e.g., Smartsheet, Excel, Anaplan) to track headcount and spend.
• Experience with AI tools including Microsoft Co-Pilot, Claude Work/Code, Google Gemini.
• Familiarity with AI adoption and citizen development frameworks and tracking tools.
• Ability to exercise discretion and sound judgment when representing leadership in their absence.

Responsibilities

• Serve as Chief of Staff to the VP, Applied AI, Digital Workspace, and AI Advisor teams keeping them informed of upcoming key decisions, deliverables, and risks across the Digital and AI Transformation Practice.
• Stand in for the VP in designated leadership forums and meetings when they are unavailable, ensuring continuity and progress on key initiatives.
• Build and deliver regular reporting on practice-wide goals, KPIs, and results, including dashboards and executive updates.
• Own AI adoption metrics and processes for the practice, including tracking and promoting citizen development activity across teams.
• Manage day-to-day operations of the team, including tracking key deliverables and ensuring completion across the leadership team.
• Manage the practice's existing and planned headcount budget, including forecasting and reporting against plan.
• Coordinate key leadership and enablement events, including offsites, all-hands meetings, ATSMs, and recurring weekly cadences.
• Partner with peer operations managers across the practice's solution areas and peer functions, and with the GS&A Operations Director, to align processes, reporting, and priorities.
• Serve as a central point of contact between teams to monitor status of initiatives.
• Ensure visibility and reporting of field enablement content aligned to the portfolio.
• Ensure the upkeep of HR, business, corporate culture, and leadership requirements for the Digital and AI Transformation Practice leadership team.
• Measure, using appropriate tools (e.g., Job Performance Matrix), and manage the performance, development, and engagement of the team.
• Lead the team to ensure effective, strategic engagement in achieving the practice's goals.

Skills

Operations management

Leadership

Communication

Agile processes

Budgeting & forecasting

Cross-functional collaboration

Tools

Microsoft Office suite

Smartsheets

Salesforce

Tableau

Excel

Anaplan

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams?

What will you be doing?

The Operations Manager partners directly with the VP, Applied AI, Digital Workspace, and AI Advisor teams to drive operational execution, reporting, and strategic cadence across the Digital and AI Transformation Practice. This role combines Chief of Staff responsibilities, including keeping the leader informed of upcoming key decisions and deliverables, representing the leader in designated forums, and coordinating leadership events and cadences, with operational ownership of the team's strategic execution, headcount and budget planning, and AI adoption programs across the practice. This role partners closely with peer operations managers across the practice's solution areas and technology groups, as well as the GS&A Operations Director, to align reporting, process, and execution across the broader organization. This role also works closely with some of the practice's earliest-in-career team members, aiding in their professional growth.

Responsibilities:

• Serve as Chief of Staff to the VP, Applied AI, Digital Workspace, and AI Advisor teams keeping them informed of upcoming key decisions, deliverables, and risks across the Digital and AI Transformation Practice
• Stand in for the VP in designated leadership forums and meetings when they are unavailable, ensuring continuity and progress on key initiatives
• Build and deliver regular reporting on practice-wide goals, KPIs, and results, including dashboards and executive updates
• Own AI adoption metrics and processes for the practice, including tracking and promoting citizen development activity across teams
• Manage day-to-day operations of the team, including tracking key deliverables and ensuring completion across the leadership team
• Manage the practice's existing and planned headcount budget, including forecasting and reporting against plan
• Coordinate key leadership and enablement events, including offsites, all-hands meetings, ATSMs, and recurring weekly cadences
• Partner with peer operations managers across the practice's solution areas and peer functions, and with the GS&A Operations Director, to align processes, reporting, and priorities
• Serve as a central point of contact between teams to monitor status of initiatives
• Ensure visibility and reporting of field enablement content aligned to the portfolio
• Ensure the upkeep of HR, business, corporate culture, and leadership requirements for the Digital and AI Transformation Practice leadership team
• Measure, using appropriate tools (e.g., Job Performance Matrix), and manage the performance, development, and engagement of the team
• Lead the team to ensure effective, strategic engagement in achieving the practice's goals

• 5+ years of Operations Management experience
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Understanding of WWT business functions and organization, including Sales, Marketing, Partner Management, Services, and the Digital and AI Transformation Practice
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-directed, with the ability to adapt to change and competing demands
• Experience with Agile processes, e.g., Kanban board-driven development projects
• Strong business acumen & interpersonal skills; ability to negotiate with business partners
• Experience supporting an executive in a Chief of Staff, business operations, or program/project management capacity
• Experience managing or forecasting headcount and operating budgets
• Experience with AI adoption, automation, or citizen development programs strongly preferred
• Strong verbal, written, and presentation communication skills
• Ability to manage teams, work efforts, and KPIs using productivity tools including Microsoft Office suite, Smartsheets, Salesforce, and Tableau
• Remote work experience with Webex, MSFT Teams, and other tools
• Experience with budgeting and forecasting tools (e.g., Smartsheet, Excel, Anaplan) to track headcount and spend
• Experience with AI tools including Microsoft Co-Pilot, Claude Work/Code, Google Gemini
• Familiarity with AI adoption and citizen development frameworks and tracking tools
• Ability to exercise discretion and sound judgment when representing leadership in their absence

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $74,360.00 to $92,950.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer