Operations Manager, Hybrid — Data-Driven Leader

Pembroke & Co.; Northern (KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Commuting reimbursement

Paid holidays

Additional work from home days

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co. seeks a Manager of Operations in Kentucky to lead day‑to‑day client work, supervise analysts, and own scheduling and reporting workflows.

The role requires independent prioritization, quality control, and continuous improvement in a high‑volume setting. The position partners with revenue growth, drives production goals, and ensures timely delivery while coaching a high‑performing team in a hybrid in‑office/remote environment.5+ years in a related field and strong data skills are

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of people, project, or production management experience, ideally in a high‑volume, deadline‑driven environment.
• Familiarity with franchise operations and what matters to multi‑unit operators; QSR experience strongly preferred.
• Proficiency with the Microsoft Office Suite and comfort interpreting data sets.

Responsibilities

• Supervise, coach, and develop the analyst team, conducting regular one‑on‑ones and supporting individual growth.
• Evaluate performance, deliver feedback, and maintain documentation; partner with management and HR to resolve employee‑relations matters.
• Participate in onboarding, new‑hire orientation, interviewing, hiring, training, and the delegation of work.
• Own the full lifecycle of client requests - intake, tracking, prioritization, and resolution - ensuring timely communication and completion.
• Own report production and delivery to clients to consistently meet expectations and production goals.
• Manage outbound workflows with attention to cadence, priority, and client experience.
• Maintain a thorough understanding of each client’s business and preferences, and ensure all requirements are executed.

Skills

Leadership & People Management

Project Management

Prioritization

Organization

Communication

Adaptability

Discretion

Customer focus

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Office

Job description

Pembroke & Co. seeks a Manager of Operations in Kentucky to lead day‑to‑day client work, supervise analysts, and own scheduling and reporting workflows.

The role requires independent prioritization, quality control, and continuous improvement in a high‑volume setting. The position partners with revenue growth, drives production goals, and ensures timely delivery while coaching a high‑performing team in a hybrid in‑office/remote environment.5+ years in a related field and strong data skills are