Operations Manager - HVAC & Plumbing

Can Do Crew Plumbing Heating & AC; Bakersfield (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Can Do Crew Plumbing, Heating & AC is seeking an experienced Operations Manager to lead our HVAC and Plumbing operations in Bakersfield. You will develop managers, set performance standards, and drive profitable growth while navigating a fast-paced service environment.

You will partner with dispatch, sales, and field teams, monitor KPIs, and implement process improvements to scale the business. This hands-on leadership role requires strong communication, accountability, and a proven ability to

Qualifications

• 5+ years of operations leadership in home services.
• Proven experience leading managers and teams in a performance-driven environment.
• Strong understanding of KPIs, budgeting, labor management, productivity, and profitability.
• Excellent communication and conflict-resolution abilities.
• Comfortable working both in the office and alongside field operations.

Responsibilities

• Lead and develop department managers and operational teams.
• Oversee day-to-day HVAC and Plumbing service and installation operations.
• Establish clear performance expectations and hold leaders accountable for results.
• Monitor and improve key operational KPIs, including revenue, average ticket, technician productivity, labor utilization, conversion, callbacks, customer satisfaction, and profitability.
• Ensure departments are properly staffed, scheduled, equipped, and prepared to meet business demands.
• Work closely with Dispatch, Customer Service, Sales, Install, Warehouse, Recruiting/HR, and Ownership.
• Identify operational bottlenecks and implement effective solutions.
• Improve processes, workflows, communication, and overall efficiency.
• Maintain visibility with field teams and ensure technicians and installers have the support they need to succeed.
• Coach managers and employees to improve performance and develop future leaders.
• Ensure consistent execution of company policies, procedures, safety standards, and customer-service expectations.
• Monitor customer feedback, complaints, callbacks, and service recovery.
• Partner with Sales leadership to strengthen technician-generated opportunities and customer handoffs.
• Manage labor, overtime, expenses, productivity, gross margin, and departmental profitability.
• Assist ownership with budgeting, forecasting, workforce planning, and operational strategy.

Skills

People leadership

Business judgment

KPIs

Budgeting

Communication

Conflict resolution

Organizational skills

Problem solving

Decision making

Tools

ServiceTitan

Job description

Can Do Crew Plumbing, Heating & AC | Bakersfield, CA

Join a Growing Home Services Company

Operations Manager – HVAC & Plumbing

Can Do Crew Plumbing, Heating & AC is looking for an experienced, driven Operations Manager to lead our HVAC and Plumbing operations.

This is a key leadership position for someone who knows how to lead people, manage performance, improve processes, and drive profitable growth in a fast-paced service environment.

We’re looking for more than someone who can manage the day-to-day. We want a leader who can develop managers, create accountability, understand the numbers, identify opportunities for improvement, and help take our operation to the next level.

If you have experience leading HVAC, Plumbing, Electrical, or home-service operations and thrive in a high-growth environment, we want to talk to you.

What You’ll Do

As Operations Manager, you will oversee and drive the performance of our HVAC and Plumbing service and installation operations.

Key responsibilities include:

• Lead and develop department managers and operational teams.
• Oversee day-to-day HVAC and Plumbing service and installation operations.
• Establish clear performance expectations and hold leaders accountable for results.
• Monitor and improve key operational KPIs, including revenue, average ticket, technician productivity, labor utilization, conversion, callbacks, customer satisfaction, and profitability.
• Ensure departments are properly staffed, scheduled, equipped, and prepared to meet business demands.
• Work closely with Dispatch, Customer Service, Sales, Install, Warehouse, Recruiting/HR, and Ownership.
• Identify operational bottlenecks and implement effective solutions.
• Improve processes, workflows, communication, and overall efficiency.
• Maintain visibility with field teams and ensure technicians and installers have the support they need to succeed.
• Coach managers and employees to improve performance and develop future leaders.
• Ensure consistent execution of company policies, procedures, safety standards, and customer-service expectations.
• Monitor customer feedback, complaints, callbacks, and service recovery.
• Partner with Sales leadership to strengthen technician-generated opportunities and customer handoffs.
• Manage labor, overtime, expenses, productivity, gross margin, and departmental profitability.
• Assist ownership with budgeting, forecasting, workforce planning, and operational strategy.

What We’re Looking For

We’re looking for a leader who combines strong people leadership with strong business judgment.

Qualifications

• 5+ years of operations, service, or senior leadership experience.
• Proven experience leading managers and teams in a performance-driven environment.
• Strong understanding of KPIs, budgeting, labor management, productivity, and profitability.
• Ability to coach, develop, and hold leaders accountable.
• Strong problem-solving and decision-making skills.
• Excellent communication and conflict-resolution abilities.
• Highly organized and comfortable managing multiple priorities.
• Comfortable working both in the office and alongside field operations.
• Valid driver's license and acceptable driving record.

Highly Preferred

• Leadership experience in HVAC, Plumbing, Electrical, or residential home services.
• Experience overseeing multiple service or installation departments.
• Experience leading technicians, installers, service managers, dispatch, and/or sales teams.
• ServiceTitan experience.
• Experience helping scale or improve a growing service organization.

The Leader We’re Looking For

You may be a great fit if you:

• Take ownership and follow through.
• Know how to lead leaders—not just manage tasks.
• Are comfortable having difficult conversations and holding people accountable.
• Use numbers and KPIs to make decisions.
• Can recognize problems before they become major issues.
• Balance customer experience with operational efficiency and profitability.
• Create structure without creating unnecessary bureaucracy.
• Enjoy developing people and building strong teams.
• Thrive in a growing company where things move quickly.
• Believe “that’s how we’ve always done it” isn't a good enough reason to keep doing something.

What Success Looks Like

The right Operations Manager will help create an operation where managers own their results, technicians understand expectations, departments communicate effectively, customers receive an exceptional experience, and the company consistently achieves its revenue and profitability goals.

This isn't a position for someone who wants to manage from behind a desk.

We’re looking for a visible, hands‑on leader who understands the business, knows the numbers, develops people, solves problems, and gets results.

About Can Do Crew

Can Do Crew Plumbing, Heating & AC is a growing home‑services company serving the Bakersfield community. We are committed to delivering an exceptional customer experience while building a strong, accountable team and creating opportunities for our employees to grow.

If you’re an experienced operations leader who’s ready to make an impact and help build the next stage of a growing organization, we’d love to hear from you.