Operations Manager, Human Performance (SOF)

General Dynamics Information Technology; Tampa (FL); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid education and certifications

Professional growth opportunities

Job summary

General Dynamics Information Technology is seeking an Operations Manager to provide day-to-day contractor coordination and oversight at POTFF sites in support of USSOCOM. The role ensures staffing continuity, data visibility, and seamless integration of contractor personnel across domains and commands.

The position requires a Bachelor’s Degree and 7+ years in operations or program management, with preferred experience in DoW/USSOCOM or similar large-scale contracts.

Qualifications

• Bachelor’s Degree required.
• 7+ years experience in operations, program management, or military support roles.
• Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract.
• Leads teams to define program’s staffing plans and executes all resource management requirements.
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

Skills

Contract Agreements

Customer Requirements

Military Health

Program Management

Statement of Work

Education

Bachelor’s Degree

Job description

General Dynamics Information Technology is seeking an Operations Manager to provide day-to-day contractor coordination and oversight at POTFF sites in support of USSOCOM. The role ensures staffing continuity, data visibility, and seamless integration of contractor personnel across domains and commands.

The position requires a Bachelor’s Degree and 7+ years in operations or program management, with preferred experience in DoW/USSOCOM or similar large-scale contracts.