Human Performance Operations Manager

General Dynamics Information Technology; San Antonio (TX); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking an Operations Manager to oversee day-to-day contractor coordination at POTFF sites in support of USSOCOM. The role focuses on staffing continuity and data visibility across multiple commands, ensuring compliance with the contract's requirements.

The position requires a SECRET/TOP-SECRET eligible clearance, strong staffing and credentialing capabilities, and the ability to operate effectively across multi-site environments with strict timelines.

Qualifications

• 7+ years of related experience in operations, program management, or military support roles.
• Prior experience supporting large-scale DoD/USSOCOM or similar human performance contracts preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain data systems under tight timelines.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract.
• Lead teams to define program’s staffing plans and executes all resource management requirements.
• Manage initial screening/evaluation of candidates’ experience, education, and applicable certifications to ensure compliance with labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within 24 hours.
• Feed staffing, credentialing, and vacancy data into the PMT for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for credentialing status, clearances, and labor hours.

Job description

Job Qualifications

Contract Agreements, Customer Requirements, Military Health, Program Management, Statement of Work (SOW)

Job Description

Type of Requisition: Pipeline

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able To Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Administration

Skills: Contract Agreements, Customer Requirements, Military Health, Program Management, Statement of Work (SOW)

Job Qualifications: Contract Agreements, Customer Requirements, Military Health, Program Management, Statement of Work (SOW)

Certifications: None

Experience: 7 + years of related experience

US Citizenship Required: Yes

Operations Manager Overview

Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career.

The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

How An Operations Manager Will Make An Impact

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract
• Leads teams to define program’s staffing plans and executes all resource management requirements
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
• Coordinate interviews of candidate personnel with hiring managers
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

What You’ll Need To Succeed

Education: Bachelor's Degree

• 7 or more years’ experience in operations, program management, or military support roles considered.
• Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Preferred Qualifications

• Experience with POTFF, H2F, or comparable SOF human performance programs.
• Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
• Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

Clearance

Secret or Top-Secret Clearance, or the ability to obtain clearance.

Location

Various OCONUS & CONUS SITES

Contingent Posting

This is a contingent posting, expected to start in 2027.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#MilitaryHealthGDITJobs

Salary Range

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA TX San Antonio - Customer Proprietary (TXC018)

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect our income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans