Human Performance Operations Manager

General Dynamics - IT; Virginia Beach (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics - IT seeks an Operations Manager to provide day-to-day contractor coordination and operational oversight at POTFF sites supporting USSOCOM. You will help ensure staffing continuity, data visibility, and seamless integration of personnel across components and commands.

Responsibilities include leading staffing plans, screening candidates for experience and certifications, coordinating interviews, tracking attrition and workload, and ensuring compliance with SOW, security

Qualifications

• Bachelor's degree required and 7+ years in operations, program management, or military support roles.
• Experience supporting DoW/USSOCOM or similar large-scale programs preferred.
• Ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Responsibilities

• Provide day-to-day contractor coordination at assigned POTFF sites.
• Track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage cost, schedule, and performance of the contract.
• Lead staffing plans and execute resource management requirements.
• Coordinate interviews with hiring managers and plan hiring needs based on attrition and requirements.
• Maintain PMT/roster entries for credentialing status and labor hours across sites.
• Support onboarding logistics and government integration for incoming personnel.
• Identify and mitigate operational risks related to staffing gaps or delays.

Skills

Contract coordination

Staffing planning

Credentialing

Security clearance processes

Data tracking

Multisite coordination

Education

Bachelor's Degree

Tools

PMT

Labor-hour tracking systems

Job description

Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career. The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT:

• Provide day-to-day contractor coordination at assigned sites
• Track roster status, absences, and workload handoffs against continuity standards
• Support the PMO to manage the cost, schedule, and performance of the contract
• Leads teams to define program’s staffing plans and executes all resource management requirements
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
• Coordinate interviews of candidate personnel with hiring managers
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within the 24-hour window
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility
• Support the interview process for their respective components
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current
• Support onboarding logistics and local Government integration for incoming personnel
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION: Bachelor’s Degree7 or more years’ experience in operations, program management, or military support roles considered. Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred. Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines. Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment. Familiarity with credentialing, security clearance processes, and labor-hour tracking.

PREFERRED QUALIFICATIONS:

Experience with POTFF, H2F, or comparable SOF human performance programs. Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs). Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

CLEARANCE:

Secret or Top-Secret Clearance, or the ability to obtain clearance.

LOCATION:

Various OCONUS & CONUS SITES. This is a contingent posting, expected to start in 2027.

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays #MilitaryHealthGDITJobs