Operations Manager – Guest Experience & Team Leadership

Aramark Correctional Services; Moran (WY); On-site; USD 70,000 - 95,000; Full time

Job summary

Aramark is seeking an Operations Manager to ensure quality of products and services while developing team members and implementing best practices across all levels at Grand Teton National Park’s Signal Mountain Lodge.

The role focuses on improving customer service, expanding client relationships, and overseeing payroll, hiring, and daily on-site operations in a high-energy, guest-focused environment.

Qualifications

• Five years' experience in operations management in a related field.
• Excellent interpersonal and written communication skills.
• Ability to lead in a diverse environment with a focus on client and guest service.
• High energy level demonstrated by a track record of growing business.
• Willingness to work nights, weekends, and holidays as needed.

Responsibilities

• Maintain wage & hour compliance for local employees.
• Conduct all required new hire paperwork and maintain employee files on-site.
• Coordinate payroll functions and check distribution.
• Assist leadership on special projects.
• Develops and maintains client relationships to grow base business and improve retention of account base.
• Accountable for business reviews and key interactions with key clients within the local market.
• Review and analyze business performance using plan data; address opportunities affecting route sales, pricing, inventory, waste, and labor costs.
• Recruit, hire, train, coach, and counsel management staff and front-line personnel.
• Optimize core processes and enhance client relationships and business opportunities.
• Foster effective communication at all levels of the organization.
• Ensure daily operations are maintained as scheduled.

Skills

Leadership

Interpersonal skills

Communication

Team development

Availability nights weekends holidays

Education

Bachelor's degree or equivalent experience

Job description

Aramark is seeking an Operations Manager to ensure quality of products and services while developing team members and implementing best practices across all levels at Grand Teton National Park’s Signal Mountain Lodge.

The role focuses on improving customer service, expanding client relationships, and overseeing payroll, hiring, and daily on-site operations in a high-energy, guest-focused environment.